Banquet Manager

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Banquet Manager, you’re not just leading the daily execution of all banquet functions – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• Delight our guests: Bring an upbeat and friendly attitude to all guest interactions and proactively look for ways to make their experience special
• Manage banquet operations: Plan, organize, and execute various banquet events such as breakfasts, coffee breaks, luncheons, dinners, cocktail receptions, and galas
• Ensure a flawless event setup: Oversee the setup of function rooms, ensuring linens, silverware, glassware, and chinaware are arranged according to event specifications and quality standards
• Collaborate for success: Communicate event specifications, procedures, and updates to relevant teams in Food and Beverage, Event Services, Property Operations, Audio Visual, and Housekeeping
• Oversee event breakdown: Ensure function rooms are properly broken down and all equipment is stored correctly for the next event
• Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment
• Uphold regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member wellbeing

What It Takes to Make the Stay

A Banquet Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
-Strong knowledge of hotel/leisure/service sector
-Record of success in Conference and Beverage, specifically the ability to deliver profit, control costs, and build customer loyalty
-Exceptional communication skills
-Exceptional leadership skills to create a winning team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
-Conference and Banquet Operations experience in a managerial position in hotel/Events Centre or similar
-Degree or diploma in Hotel Management or equivalent
-Passion for delivering exceptional levels of guest service

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.