Provide 24/7 operational support for telecommunications services, monitoring network/RAN performance, managing tickets within SLAs, troubleshooting faults, coordinating with field operations, and ensuring professional customer communication via calls, emails, and tickets.
Our Exciting Opportunity!
We are looking for a 24/7 Automated Operations Engineer to ensure the continuous availability, stability and performance of customer services through the effective execution of proactive and reactive operational activities.
The role is responsible for maintaining service quality in line with agreed Service Level Agreements (SLAs) while contributing to operational excellence and customer satisfaction.
You will:
• Provide continuous 24/7 operational support, maintaining phone availability and collaborating closely with field operations to ensure seamless service delivery. • Proactively monitor network, system performance and service status to identify potential issues, ensuring timely fault restoration and service recovery.• Managing the tickets in SLA and troubleshooting network faults in alignment with SLAs/KPIs.• Ensuring quality in ticket handling, emails and incidents management by following established procedures.• Maintain a customer-centric approach across all communication channels, including e-mails, calls and tickets, ensuring professional and effective stakeholder engagement.
To be successful in the role you must have:
• Good understanding of telecommunications network architecture and technologies (with a focus on RAN domain)• Ability to react quickly• Spanish proficiency at B1 level or above, with higher proficiency considered an advantage• Availability to work in shifts (day and night) & public holidays• Strong analytical skills with the ability to collect, interpret and evaluate technical information• Demonstrated initiative, perseverance, teamwork, self-confidence and a practical, solution-oriented mindset• Problem solving & critical thinking • Clear and effective communication skills• Ability to manage multiple tasks while maintaining attention to detail.
Perks:
We understand that your happiness and success go hand in hand. That's why we have a wide array of employee benefits and perks that not only cater to your needs but extend their warmth to your family. We are a workplace that embraces the value of work-life balance, where your personal life is revered and respected. Our innovative work environment is designed to be hybrid, family-friendly, and flexible, ensuring you have the freedom to thrive in both your professional and personal spheres.
Here are some of our benefits:
• 25 + vacation days and additional 2 days off per year for personal time• Flexy time and hybrid ways of working, with additional support for home office from the company• Medical subscription for you and your close family• Life and accidents insurance coverage• Flexible benefits monthly budget and 1000+ offers to choose from (gym, meal vouchers, travel, pension, retailers vouchers, personal development classes, gifts and many others)• Short and long term variable pay plans available company wide.
Other programs:
• rewards and recognition program to appreciate and be inspired by others• refer a friend and choose to work with those close to you
• internal communities of CSR Volunteers and sports teams
Learning platforms and programs to develop your skills, as well as curated external content from various libraries.
Why join Ericsson? At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Romania (RO) ||
Req ID: 787794
#BI-Hybrid
We are looking for a 24/7 Automated Operations Engineer to ensure the continuous availability, stability and performance of customer services through the effective execution of proactive and reactive operational activities.
The role is responsible for maintaining service quality in line with agreed Service Level Agreements (SLAs) while contributing to operational excellence and customer satisfaction.
You will:
• Provide continuous 24/7 operational support, maintaining phone availability and collaborating closely with field operations to ensure seamless service delivery. • Proactively monitor network, system performance and service status to identify potential issues, ensuring timely fault restoration and service recovery.• Managing the tickets in SLA and troubleshooting network faults in alignment with SLAs/KPIs.• Ensuring quality in ticket handling, emails and incidents management by following established procedures.• Maintain a customer-centric approach across all communication channels, including e-mails, calls and tickets, ensuring professional and effective stakeholder engagement.
To be successful in the role you must have:
• Good understanding of telecommunications network architecture and technologies (with a focus on RAN domain)• Ability to react quickly• Spanish proficiency at B1 level or above, with higher proficiency considered an advantage• Availability to work in shifts (day and night) & public holidays• Strong analytical skills with the ability to collect, interpret and evaluate technical information• Demonstrated initiative, perseverance, teamwork, self-confidence and a practical, solution-oriented mindset• Problem solving & critical thinking • Clear and effective communication skills• Ability to manage multiple tasks while maintaining attention to detail.
Perks:
We understand that your happiness and success go hand in hand. That's why we have a wide array of employee benefits and perks that not only cater to your needs but extend their warmth to your family. We are a workplace that embraces the value of work-life balance, where your personal life is revered and respected. Our innovative work environment is designed to be hybrid, family-friendly, and flexible, ensuring you have the freedom to thrive in both your professional and personal spheres.
Here are some of our benefits:
• 25 + vacation days and additional 2 days off per year for personal time• Flexy time and hybrid ways of working, with additional support for home office from the company• Medical subscription for you and your close family• Life and accidents insurance coverage• Flexible benefits monthly budget and 1000+ offers to choose from (gym, meal vouchers, travel, pension, retailers vouchers, personal development classes, gifts and many others)• Short and long term variable pay plans available company wide.
Other programs:
• rewards and recognition program to appreciate and be inspired by others• refer a friend and choose to work with those close to you
• internal communities of CSR Volunteers and sports teams
Learning platforms and programs to develop your skills, as well as curated external content from various libraries.
Why join Ericsson? At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Romania (RO) ||
Req ID: 787794
#BI-Hybrid
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