Automated Operations Engineer(2)

Join our Team
Our Exciting Opportunity:
We are now looking for an Automated Operations Engineer, responsible for the coordination, management and execution of proactive and reactive maintenance activities. This shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
You will:
• Proactively monitor the performance, status, and health of systems to detect and address possible failures, ensuring timely restoration and recovery.• Perform daily preventive checks on BSS/OSS, Cloud, and infrastructure systems.• Monitor and analyze processes, flows, and alarms, ensuring proper escalation and communication with stakeholders.• Manage incidents throughout their lifecycle, including detection, escalation, resolution, and confirmation of closure within SLA timelines.• Handle and track tickets, ensuring timely updates, escalation when required, and chasing unresolved issues.• Respond to and resolve claims and issues received via email, maintaining clear and constructive communication.• Support change management activities, including planned works, system upgrades, and installations.• Ensure effective shift handovers with complete transfer of all incident and task information.• Create, review, and maintain operational documentation and reports.• Collaborate with other technical teams and customer staff to resolve events/incidents promptly.• Complete required training, track time and activities, and continually improve domain knowledge.
To be successful in the role you must have:
• Technical university degree (IT, Telecom)• Unix/Linux OS basic command line experience - entry level• Shell (sh) scripting experience or other scripting languages - entry level• SQL basic commands• Work experience with similar BSS/OSS/ Cloud/ Infra systems is a plus• Fluent English (spoken and written)• Other competences: communication skills, attention to details, problem solving attitude, ability to work in a dynamic environment
Here are some of our benefits:
• 25 + vacation days and additional 2 days off per year for personal time;• Flexy time and hybrid ways of working• Medical subscription for you and your close family;• Life and accidents insurance coverage;• Flexible benefits monthly budget and 1000+ offers to choose from (gym, meal vouchers, travel, pension, retailers vouchers, personal development classes, gifts and many others);• Short and long term variable pay plans available company wide;
Other programs:• rewards and recognition program to appreciate and be inspired by others;• refer a friend and choose to work with those close to you;• internal communities of CSR Volunteers and sports teams;• Learning platforms and programs to develop your skills, as well as curated external content from various libraries.
Why join Ericsson?
At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Romania (RO) || Bucharest
Req ID: 779735