This role involves monitoring and maintaining systems and services 24/7, handling incidents and tickets, supporting change management, and collaborating with teams while ensuring application availability and operational documentation.
Our great opportunity!
We're looking for a tech-savvy person eager to dive into real-time operations, ensure smooth service performance, and tackle technical challenges head-on. If you thrive in dynamic environments, enjoy solving problems, and want to play a key role in maintaining essential platforms 24/7, then you might be the talent we're searching for!
Job requirements:
• Unix/Linux OS command line experience - entry level • Shell (sh) scripting knowledge or other scripting languages - entry level • SQL basic commands knowledge• Fluent English (spoken and written)
• Technical degree (IT, Telecom)
• Work experience with similar BSS systems is a plus • Other competences: communication skills, attention to details, problem solving attitude, ability to work in a dynamic environment
Key responsibilities:
• Monitor systems and services 24/7 to proactively detect issues and ensure first-level restoration and recovery• Perform daily preventive checks, monitor alarms, processes, and system performance• Handle incidents and tickets within defined SLAs, including escalation, tracking, closure, and Root Cause Analysis when required• Ensure application availability and take timely action on failures or performance issues• Manage email-based claims and provide clear, professional communication with stakeholders• Support Change Management activities, including system upgrades, installations, and planned maintenance• Ensure proper shift handovers and maintain accurate operational documentation and reports• Collaborate closely with internal teams (Back Office, Service Desk, Technical Teams) and customer technical staff• Participate in documentation creation, reporting, and governance meetings• Mentor and support new team members through on-the-job training• Comply with mandatory trainings, time tracking, and internal procedures• Continuously improve technical knowledge and contribute to a positive team environment.
Perks:
We understand that your happiness and success go hand in hand. That's why we have a wide array of employee benefits and perks that not only cater to your needs but extend their warmth to your family. We are a workplace that embraces the value of work-life balance, where your personal life is revered and respected. Our innovative work environment is designed to be hybrid, family-friendly, and flexible, ensuring you have the freedom to thrive in both your professional and personal spheres.
Here are some of our benefits:
25 + vacation days and additional 2 days off per year for personal time
Flexy time and hybrid ways of working, with additional support for home office from the company
Medical subscription for you and your close family
Life and accidents insurance coverage
Flexible benefits monthly budget and 1000+ offers to choose from (gym, meal vouchers, travel, pension, retailers vouchers, personal development classes, gifts and many others)
Short and long term variable pay plans available company wide
Other programs:
rewards and recognition program to appreciate and be inspired by others
refer a friend and choose to work with those close to you
internal communities of CSR Volunteers and sports teams
Learning platforms and programs to develop your skills, as well as curated external content from various libraries.
Why join Ericsson?
At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Romania (RO) || Bucharest
Req ID: 778052
We're looking for a tech-savvy person eager to dive into real-time operations, ensure smooth service performance, and tackle technical challenges head-on. If you thrive in dynamic environments, enjoy solving problems, and want to play a key role in maintaining essential platforms 24/7, then you might be the talent we're searching for!
Job requirements:
• Unix/Linux OS command line experience - entry level • Shell (sh) scripting knowledge or other scripting languages - entry level • SQL basic commands knowledge• Fluent English (spoken and written)
• Technical degree (IT, Telecom)
• Work experience with similar BSS systems is a plus • Other competences: communication skills, attention to details, problem solving attitude, ability to work in a dynamic environment
Key responsibilities:
• Monitor systems and services 24/7 to proactively detect issues and ensure first-level restoration and recovery• Perform daily preventive checks, monitor alarms, processes, and system performance• Handle incidents and tickets within defined SLAs, including escalation, tracking, closure, and Root Cause Analysis when required• Ensure application availability and take timely action on failures or performance issues• Manage email-based claims and provide clear, professional communication with stakeholders• Support Change Management activities, including system upgrades, installations, and planned maintenance• Ensure proper shift handovers and maintain accurate operational documentation and reports• Collaborate closely with internal teams (Back Office, Service Desk, Technical Teams) and customer technical staff• Participate in documentation creation, reporting, and governance meetings• Mentor and support new team members through on-the-job training• Comply with mandatory trainings, time tracking, and internal procedures• Continuously improve technical knowledge and contribute to a positive team environment.
Perks:
We understand that your happiness and success go hand in hand. That's why we have a wide array of employee benefits and perks that not only cater to your needs but extend their warmth to your family. We are a workplace that embraces the value of work-life balance, where your personal life is revered and respected. Our innovative work environment is designed to be hybrid, family-friendly, and flexible, ensuring you have the freedom to thrive in both your professional and personal spheres.
Here are some of our benefits:
25 + vacation days and additional 2 days off per year for personal time
Flexy time and hybrid ways of working, with additional support for home office from the company
Medical subscription for you and your close family
Life and accidents insurance coverage
Flexible benefits monthly budget and 1000+ offers to choose from (gym, meal vouchers, travel, pension, retailers vouchers, personal development classes, gifts and many others)
Short and long term variable pay plans available company wide
Other programs:
rewards and recognition program to appreciate and be inspired by others
refer a friend and choose to work with those close to you
internal communities of CSR Volunteers and sports teams
Learning platforms and programs to develop your skills, as well as curated external content from various libraries.
Why join Ericsson?
At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Romania (RO) || Bucharest
Req ID: 778052
Top Skills
Shell Scripting
SQL
Unix/Linux
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