The Associate Account Executive supports growth and retention of existing customers, identifies upsell opportunities, manages renewals, and collaborates with internal teams to ensure customer success.
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Position Summary
The Manager of Sales for the Puppet team at Perforce is seeking an Associate Account Executive to support the growth and retention of an existing commercial customer base.
This role is aligned to existing accounts with defined revenue expectations, focused on expansion, renewal support, and customer value realization. The Associate Account Executive will work closely with customers to identify growth opportunities, support sales execution, and help ensure long‑term customer success. This is a developmental role designed to build strong commercial sales fundamentals and prepare individuals for future full Account Executive responsibility.
Responsibilities
- Account Management & Revenue Growth
- Manage and support a portfolio of existing Puppet customers
- Identify upsell and cross‑sell opportunities, including license expansion and adoption of additional products
- Build and maintain relationships with technical stakeholders, economic buyers, and procurement contacts
- Conduct business reviews ahead of renewals to validate value delivered and identify potential growth or retention risks
- Sales Support & Execution
- Support opportunity progression within existing accounts, including discovery, quoting, and contract execution
- Assist in managing renewals, expansions, and commercial conversations aligned to customer needs
- Maintain accurate account data, opportunity details, and activity tracking in Salesforce
- Collaboration & Customer Success
- Partner closely with Customer Success, Sales Engineering, Product, Support, and Finance to ensure positive customer outcomes
- Serve as a trusted point of contact for customers, responding to questions and coordinating internal resources
- Share customer feedback internally to improve messaging, process, and product alignment
Requirements
- 2–4 years of experience in sales, account management, customer success, or a customer‑facing commercial role
- Experience with software, SaaS, or cloud solutions strongly preferred
- Understanding of account expansion, renewals, and customer lifecycle management
- Strong written, verbal, and presentation skills
- Familiarity with CRM tools (Salesforce preferred)
- Ability to analyze account data and identify growth opportunities
- Comfortable learning and supporting technical products and engaging with both technical and business stakeholders
- Ability to work independently, manage priorities, and collaborate effectively in a fast‑paced environment
All employees are expected to demonstrate AI fluency appropriate to their role and level, including responsible use of AI tools, sound judgment, and adherence to company AI governance and security policy standards.
Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well. Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company.If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today!
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