Lead the development and governance of a KYC citizen-development toolkit, author and validate KYC rules, test configurations, support production queries, collaborate with stakeholders to ensure regulatory compliance, drive process mapping and re-engineering, and use AI-integrated tools to improve KYC operations and transition existing content into the toolkit.
Are you passionate about using technology to solve complex compliance challenges? This is your chance to sit at the intersection of regulation, data, and innovation — helping shape how one of the world's largest financial institutions collects and manages critical client information. You'll play a hands-on role in building and refining the tools that power our KYC operations, making a tangible impact on how we meet our regulatory obligations. If you thrive in environments where analytical thinking meets creative problem-solving, we'd love to hear from you.
As a Business Analyst Vice President in the EMEA AML/KYC Policy Management team, you will take on the role of a Citizen Developer, defining and shaping the KYC citizen development toolkit and transitioning existing requirement and rule content into it. You'll work closely with technology partners and business stakeholders to ensure our KYC rules and requirements are accurate, usable, and compliant. This role offers you the opportunity to blend regulatory expertise with a data-driven, technology-forward approach — directly influencing how we manage anti-money laundering and know-your-customer processes at scale.
Job Responsibilities
- Evaluate, define, and continuously improve the KYC Citizen Development Toolkit in partnership with business stakeholders and technology teams
- Create high-quality KYC requirement and rule content through the citizen developer toolkit for use in firm-wide KYC system applications
- Own the quality of KYC rules and requirements authored by internal teams and external vendors
- Test new requirement and rule configurations in pre-production environments prior to deployment
- Respond to and assist operations teams with production queries related to requirements and rules
- Collaborate across impacted stakeholders within an agreed governance framework to ensure content complies with policy and regulation
- Ensure published requirements and rule content is operationally usable prior to deployment
- Manage and balance business priorities with capacity to deliver content within agreed timeframes
- Leverage AI-integrated tools to streamline processes and improve efficiency
- Support process mapping and re-engineering initiatives to enhance KYC workflows
- Contribute to the transition of existing KYC content into the citizen development toolkit
Required Qualifications, Capabilities, and Skills
- Demonstrated data-driven, analytical mindset with the ability to challenge and understand data requirements in a compliance context
- Proficiency in Microsoft Office products, particularly Excel and Visio, or comparable process mapping tools
- Experience in process mapping and process re-engineering
- Exposure to and understanding of financial regulation and policy, especially in anti-money laundering and know-your-customer domains
- Natural logic and problem-solving skills with the ability to structure and deploy data collection in high-volume operational settings
- Ability to manage multiple priorities and deliver within agreed timeframes
- Strong collaboration skills with the ability to work across diverse stakeholder groups
- Willingness to learn and master both industry-standard and in-house technologies
- Experience using AI tools to support business processes
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorganChase London, England Office
25 Bank Street, Canary Wharf, London, United Kingdom, E14 5JP
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