Account Manager

Edelman is a voice synonymous with trust, reimagining a future where the currency of communication is action. Our culture thrives on three promises: boldness is possibility, empathy is progress, and curiosity is momentum. 

At Edelman, we understand diversity, equity, inclusion and belonging (DEIB) transform our colleagues, our company, our clients, and our communities. We are in relentless pursuit of an equitable and inspiring workplace that is respectful of all, reflects and represents the world in which we live, and fosters trust, collaboration and belonging.

We are a leading global communications marketing firm helping business and organisations evolve, promote, and protect their brands and reputations. We are independent and family owned, which allows us the freedom to deliver original thinking and invest in our clients.

In the UK, there are more than 600 employees based in our offices in Victoria. We create award-winning creative communication programmes for our clients who include Microsoft, Nissan, Disneyland Paris, FedEx, Queen Elizabeth Prize for Engineering, and Mitsubishi Heavy Industries.

We have deep expertise and advise on consumer trends, research, analytics and insights, corporate reputation, health, technology, capital markets, crisis, energy, and government affairs.

About the Team

We are London’s leading Corporate Reputation team. We create commercial value by delivering campaigns and advisory work for companies and brands that operate in the full glare of the public spotlight and whose reputations shape their businesses.

We have deep industry expertise and advise on integrated media strategy, digital and content production, crisis planning & response, litigation & legal affairs, employee engagement & advocacy, research & analytics, capital markets and government affairs.

The team includes more than 80 consultants specialising in all areas of corporate reputation and includes former journalists, senior in-house practitioners, government advisors and industry specialists - as well as dedicated sector experts.

We take pride in delivering exceptional work for our clients but, at our core, we are a non-hierarchical team who like to spend time together in and out of the office. We are relentlessly collaborative, and supported by leadership who champion and celebrate our collective achievements

The role

We are looking for an enthusiastic, proactive and motivated individual with solid PR and communications experience, and is able to lead day-to-day management of accounts, consistently demonstrates excellent verbal and written skills and can articulate their point of view with confidence and gravitas. The Account Manager role requires a candidate to work with the team to:

• Deliver on brand building plans and proactive storytelling with the integrated team ranging from launching new stores, to promoting social impact and sustainability work, to evaluating and assessing brand risk for campaign work for a global brand in the beverage industry.
• Handle varied and complex media enquiries at an EMEA level including issues, working collaboratively with the internal team and experts at Edelman, with an underlying objective to protect brand reputation.
• Provide proactive and regular counsel on the media agenda, the landscape pertaining to key issues and business priorities and new approaches or ideas that will help meet the client’s broader objectives.

As the ideal candidate you will be/have

• A seasoned corporate reputation practitioner with experience on consumer facing brands
• Demonstrate a passion for nurturing the team you work with and support in development of their careers
• Demonstrate an understanding of client management and quality service delivery
• Be in-tune with the current media, business, economic and global affairs agenda
• Have experience of developing and delivering high impact campaigns that span earned, owned, paid and social channels
• Experience of working with integrated services that spans strategy and planning, public affairs, creative and issues and crisis
• Motivated self-starter with an entrepreneurial mindset
• Desire to work as part of a large team in a busy, fast paced and highly motivated working environment

Responsibilities

• Provide counsel to help our clients develop media and external stakeholder engagement strategies
• Work alongside specialist teams and build client-centric support network to address client challenges and opportunities and drive workflow
• Develop integrated earned media campaigns that gain attention
• Management and talent development of junior team members
• Rigorous review and quality control of Edelman product offerings including day to day recommendations, reporting and insight
• Coordinate with affiliate agencies and international client stakeholders
• Develop and manage workback plans and uphold project timelines
• Lead on client presentations, plans and proposals
• #LI-SD1

Benefits

Our benefits and policies are designed to ensure our employees feel comfortable, inspired and equipped to thrive and do their best work. We offer a wide range of benefits across health, family, community, finance and time away including:

Competitive Annual Holiday plus an additional days holiday for your birthday and 3 days over the festive season.

Flexible working - Hybrid working policy and 30 days work from anywhere worldwide!

Financial Wellbeing - Pension plan, income protection, and life insurance at 4x annual salary.

Building a Family - Whether it’s maternity leave, adoptive leave or shared parental leave, take up to five months on full company pay. We also celebrate the arrival of your child or wedding day by offering a company child & wedding gift. In addition Edelman partners with Peppy, a specialist healthcare and wellbeing service that provides all employees with access to expert pregnancy and parenthood, menopause and fertility support.

Health and Wellbeing – Access to Private Medical Insurance, Digital GP and wellbeing program, Cycle to Work Scheme, subsidised corporate gym membership, a Quit Smoking Scheme, Annual flu vaccinations and 24/7 access to trained professionals in relation to a range of issues, in absolute confidence.

Personal and Professional Development- Clear progression routes and continuous training/professional development via Edelman Learning Institute 

Community – Get to know your colleagues and unwind at our weekly staff get together. We also encourage everyone to take part in our Citizenship Activities where you can spend a day each year helping a charitable cause, paid for by us.

Our Values  

Core to our culture are our values, which guide our behaviour, support a client-centric approach, influence the way we work with each other, our clients and the community, and inspire great work.

The Relentless Pursuit of Excellence: Bringing the best of ourselves and partners to our clients.

The Freedom to be Constantly Curious: Tenacious, flexible and thorough approach that drives creativity and growth for clients and ourselves.

The Courage to do the Right Thing: Trusted and resilient partner, committed to building a diverse, equitable and inclusive workforce, that prioritizes the wellbeing of ourselves and our colleagues.

The Commitment to Positively Impact Society: Performing our work with an environmental conscience, and a sense of tolerance, fairness and equality. 

We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t perfectly align with every qualification, we encourage you to apply anyway. You may be just the right candidate for this or other roles.