Jobs at Zopa Bank

Lead a complaints team handling complex, escalated and FOS cases across banking and lending products. Own end-to-end complaints process, quality frameworks, regulatory alignment (FCA DISP, Consumer Duty), insight-driven remediation, cross-functional influence, reporting to senior leadership, and embedding learnings to reduce repeat issues.

As a Senior Marketing Analyst, you will generate insights from data, optimize marketing strategies, conduct testing, and monitor performance metrics. Collaboration with marketing managers to enhance customer engagement and retention is key.

The Talent Acquisition Lead will manage non-tech hiring across various departments, lead a team of Talent Partners, and use data-driven strategies to improve recruitment processes. They will build relationships with senior leaders, drive automation initiatives, and carry personal req loads when necessary.

Own and improve transaction enrichment pipelines: form hypotheses, analyze performance with SQL/Python, prototype enrichment experiments using AI/LLMs, run structured evaluations, and partner with Product and Engineering to embed long-term improvements.

Senior individual-contributor analytics leader who shapes analytics strategy, semantic layers, metric governance and AI-enabled analytics. Drives technical standards, partners with Product/Data/Engineering, coaches analysts, leads cross-functional analytics products, experiments with emerging tech and owns senior reporting and organisation-wide metrics.

As a Senior IT Services Engineer, you will design, implement, and support solutions across various technologies, driving automation and operational resilience.

The Engineering Manager at Zopa leads Engineering teams, drives product development, ensures high-quality deliverables, and promotes team growth in a collaborative environment.

The Senior Credit Strategy Analyst at Zopa will optimize credit strategies, analyze performance, develop risk models, and collaborate with cross-functional teams.

Software Engineers at Zopa focus on building scalable microservices and solving financial problems, working collaboratively with various teams.

Lead development of Zopa's Android app in Kotlin, migrating from React Native to native Android. Design and evolve the Android platform, improve performance and reliability, mentor engineers, collaborate with product, design and backend teams, and drive best practices, tooling, and automation to raise mobile engineering standards.

The Senior Analytics Engineer will lead technical direction, develop robust data models, and mentor team members to enhance data practices.

As a Senior Software Engineer, you'll solve financial problems through coding, develop distributed systems, and work collaboratively in a fast-paced environment.

Design and evolve core banking services, ensuring scalability, resilience, and security while influencing technical direction and mentoring team members.

As a Senior Web Content Manager, you will write and optimize web content, collaborate with SEO specialists, analyze data to drive performance, and enhance customer journeys on the Zopa website.

As an Android Engineer, you'll migrate the app from React Native to native Android using Kotlin, enhance app performance, collaborate on best practices, and work cross-functionally to deliver high-quality features.

Lead and grow a small design-systems team to scale Zopa's native design system as a strategic platform. Define governance, processes, and metrics; partner with Product, Engineering and Brand to prioritise components and drive adoption; balance hands-on system work with strategic leadership and embed AI-enabled workflows to improve delivery speed and quality.

Lead and deliver major financial crime initiatives, deputise for the Head of Financial Crime, design and enhance KYC, screening, transaction monitoring and SAR controls, partner with Product, Engineering and Data to embed controls, use data and emerging tech to improve effectiveness, and influence senior stakeholders while mentoring the team.

The Lead Product Marketing Manager will develop product marketing strategies, influence stakeholders, and oversee complex product launches, aligning with business goals and customer needs.

As a Product Manager for Membership & Growth, you will own the roadmap for customer data services, coordinate with engineers, and address product teams' data needs. You will balance technical improvements with business value while enhancing data quality for cross-sell initiatives.

Lead performance creative and organic social for paid channels and owned platforms. Produce channel-native assets, build testable creative pipelines and scalable templates, deliver motion and short-form video, iterate from data, oversee agency/freelance output, and contribute to brand, design system, and product launch work while collaborating across marketing, product, and design teams.