Jobs at Zopa Bank

Own a regional portfolio of auto dealer partners, combining new-business development with account management. Responsibilities include prospecting, pipeline and CRM management, partner onboarding, relationship development, performance reviews, training, issue resolution, and sharing regional market insights. The role requires commercial judgment, data-driven prioritization, resilience, a full UK driving licence, and regular travel across the UK.

Supports finance systems and data flows by monitoring alerts, resolving reporting and reconciliation issues, administering systems, managing month-end controls, and documenting changes. Collaborates with Finance, Technology, and data teams on requirements, reporting, product launches, automation, and migration to a new general ledger and data platform. Requires strong finance and accounting understanding, investigative ability, careful testing, organization, and clear stakeholder communication.

Leads Zopa’s fraud operations function across account takeover, APP scams, impersonation, and transaction fraud. Owns operational improvements, SLAs, SOPs, workforce planning, quality frameworks, incident handling, performance management, and data-led decision-making. Partners with Fraud Risk, Compliance, Product, and Engineering to strengthen controls and prepare for automation and AI-enabled processes. Requires regulated financial services experience, fraud expertise, operational transformation leadership, and strong coaching and stakeholder management skills.

Leads the B2B marketing function for Zopa for Business, defining strategy, budgets, demand generation, partner marketing, buyer experiences, measurement, and AI-enabled operations. Builds a scalable marketing capability across Retail Finance, Payments, Partnerships, and Auto Finance, connecting marketing activity to qualified demand, pipeline, partner growth, conversion, and revenue. Requires close collaboration with Product, Commercial, Sales, and external agencies while developing the team and maintaining delivery accountability.

Analyze transaction-enrichment data using Python and SQL, identify failure patterns, form hypotheses, and prototype solutions. Design evaluations, including LLM-as-judge methods, to assess accuracy, cost, and coverage trade-offs. Translate findings into product recommendations and implementation guidance while collaborating with Product and Engineering. The role requires practical experimentation, LLM API usage, data-quality analysis, and clear communication with technical and nontechnical stakeholders.

The Product Analyst will guide development of Zopa’s Joint Current Account through customer and product analysis. Responsibilities include partnering with product, design, engineering, and analytics teams; designing experiments; defining performance and customer-experience metrics; managing an analytics roadmap; and building AI-enabled analytics tools and internal data applications. The role requires translating complex data into actionable insights for technical and non-technical stakeholders in a fast-paced fintech environment.

Investigate complex transaction monitoring alerts involving money laundering, fraud, terrorist financing, mule activity and suspicious payments. Make evidence-based risk decisions, escalate suspicious activity, manage account restrictions, and document investigations. Critically assess AI-generated outputs, identify control gaps, and improve monitoring rules and operational controls. Handle sensitive customer conversations and collaborate with Financial Crime, Fraud, Support, Product and Risk teams while meeting UK regulatory requirements.

Lead Zopa’s end-to-end complaints function across its digital banking products. Set standards for customer outcomes, regulatory control, quality, and consistency; lead transformation and AI-enabled process improvements; oversee forecasting, capacity planning, complex case decisions, controls, and reporting; and represent complaints with senior leaders and regulators. Build a high-performing leadership team and drive root-cause improvements across Product, Operations, Risk, Legal, and Compliance.

Own and evolve Zopa’s motion design language across brand, campaigns, performance marketing, web, CRM, social, and product communications. Create short-form video, storyboards, templates, asset libraries, and accessible digital content. Collaborate with marketers, designers, writers, and external production partners while exploring AI-assisted workflows and maintaining high standards for craft, consistency, and delivery.

Provides technical accounting support for transactions, products, contracts, and business initiatives. Responsibilities include drafting accounting papers, maintaining policies, supporting annual report production, assessing IFRS 9 and IAS 39 treatments, partnering with auditors and stakeholders, horizon scanning regulatory changes, and improving reporting through automation and AI. The role also supports month-end reporting and implementation of new accounting treatments across finance systems and processes.

Own a regional dealer portfolio for Zopa Auto Finance across the North East and Scotland. Responsibilities include identifying prospects, developing new business, managing the sales pipeline and CRM, onboarding dealer partners, maintaining account plans, reviewing performance and risk metrics, delivering training, resolving escalations, and sharing market insights. The role is field-based with regular client travel and requires collaboration with internal commercial, product, operations, onboarding, and risk teams.

Own a Yorkshire regional dealer portfolio for Zopa Auto Finance, combining new-business development with account management. Responsibilities include identifying dealer prospects, building pipelines, maintaining CRM records, onboarding partners, managing relationships, reviewing performance and risks, delivering training, resolving escalations, and sharing market insight. The role is field-based and requires regular travel across Yorkshire, a full UK driving licence, strong B2B sales experience, and commercial judgment.

Lead Zopa’s first-line data privacy function, developing risk-based privacy frameworks, advising on complex data and technology decisions, managing significant privacy issues, and partnering with Engineering, Technology, Operations, Legal, Risk, and Security. The role includes line management and mentoring of a Data Privacy Associate, senior stakeholder engagement, privacy process automation, and ensuring responsible, well-evidenced decisions aligned with UK GDPR and customer protection.

Own cloud infrastructure and migration projects while building infrastructure-as-code, container platforms, cloud automation, and CI/CD capabilities. Improve developer experience through self-service tooling, secure and reliable platform services, documentation, standards, and code review. Support production systems through an on-call rota and contribute to observability, maintainability, security, and continuous improvement.

Support mission-critical PostgreSQL and AWS database services, automate DBA operations with Terraform and CI/CD, improve backup, restore, monitoring, and replication, and help migrate from Microsoft SQL Server to PostgreSQL. The role partners with cloud infrastructure and platform engineers, enables safe database self-service, participates in production on-call support, and improves reliability, security, resilience, and operational efficiency.

Build and improve Zopa’s native iOS banking app within the Mobile Platform team. Responsibilities include developing customer-facing features with Swift, improving app performance and reliability, resolving bugs, contributing to shared architecture and developer tooling, and collaborating with Product, Design, Backend, React Native, and other iOS engineers. The role also involves promoting engineering standards, testing, accessibility, observability, and maintainable mobile development practices.

Leads a sizeable engineering organization and sets strategy for technology, architecture, people, and ways of working. Builds high-performing teams through Engineering Managers, drives organizational change, improves engineering effectiveness using data and AI, and influences major technical decisions. Partners with Product, Commercial, and Technology leaders to deliver business outcomes and raise engineering standards across the company. The role is hybrid in London, requiring office attendance two to three days per week.

Design and evolve reliable AWS cloud platform capabilities for engineering teams. Improve Kubernetes, Terraform, CI/CD, monitoring, networking, security, observability, resilience, and operational practices. Build reusable tooling, guardrails, and self-service foundations while partnering with application engineers. Own initiatives from problem definition through delivery, contribute to platform standards, and support business-critical services through an on-call rota.

As an Android Engineer, you'll migrate the app from React Native to native Android using Kotlin, enhance app performance, collaborate on best practices, and work cross-functionally to deliver high-quality features.

Lead and build the Marketing Analytics function, partnering with senior stakeholders to shape measurement, attribution and growth strategies. Manage and develop a team of four analysts, define multi-channel measurement frameworks, improve analytics maturity, ensure analytical rigor, and influence acquisition, CRM and marketing investment decisions to drive commercial impact.