Teams at Zopa Bank

Own a regional portfolio of auto dealer partners, combining new-business development with account management. Responsibilities include prospecting, pipeline and CRM management, partner onboarding, relationship development, performance reviews, training, issue resolution, and sharing regional market insights. The role requires commercial judgment, data-driven prioritization, resilience, a full UK driving licence, and regular travel across the UK.

Supports finance systems and data flows by monitoring alerts, resolving reporting and reconciliation issues, administering systems, managing month-end controls, and documenting changes. Collaborates with Finance, Technology, and data teams on requirements, reporting, product launches, automation, and migration to a new general ledger and data platform. Requires strong finance and accounting understanding, investigative ability, careful testing, organization, and clear stakeholder communication.

Leads Zopa’s fraud operations function across account takeover, APP scams, impersonation, and transaction fraud. Owns operational improvements, SLAs, SOPs, workforce planning, quality frameworks, incident handling, performance management, and data-led decision-making. Partners with Fraud Risk, Compliance, Product, and Engineering to strengthen controls and prepare for automation and AI-enabled processes. Requires regulated financial services experience, fraud expertise, operational transformation leadership, and strong coaching and stakeholder management skills.