Teams at Unit4

Leads the global customer support organization, setting strategy, operating models, performance disciplines, workforce plans, budgets, and transformation priorities. Partners with Product, Engineering, Cloud Operations, Customer Success, and go-to-market leaders to improve resolution times, service quality, customer satisfaction, and operational efficiency. Drives adoption of AI, automation, self-service, and knowledge management while developing leadership capabilities and using customer insight to influence product and business priorities.

Tune and troubleshoot Unit4 Financials by Coda performance before and after go-live across project and business-as-usual environments. Develop proactive monitoring, detection, remediation, and continuous performance-tuning processes. Perform database tuning involving SQL queries, indexes, statistics, and views, while supporting Java applications, web services, replication, Azure SaaS infrastructure, and networking. Collaborate with the performance optimization consultant and database administrator to deliver technical and application support.

Partner with Customer Success Managers to help customers maximize Unit4 Financials through adoption, process optimization, reporting improvements, and measurable value realization. Analyze usage and finance processes, identify optimization opportunities, recommend best practices, support outcome-based services, and collaborate with Product, Engineering, Support, Consulting, and Customer Excellence teams. Serve as a trusted advisor on financial management, digital transformation, and scalable use of ERP functionality.