Jobs at Trainline

Manages relationships with Trainline Partner Solutions’ B2B travel management clients across the UK and Europe. Responsibilities include customer support, strategic account development, identifying growth opportunities, coordinating projects and priorities, managing communications, and negotiating contract renewals. The role requires strong client relationship, communication, commercial, and organizational skills, along with Salesforce experience and an interest in rail, business travel, and sustainable mobility.

Manage and optimise paid search campaigns across European markets using Google Ads and Microsoft Ads. Launch campaigns, run tests across ads and landing pages, analyse large datasets, apply AI and automation, and turn performance results into growth recommendations. The role collaborates with Marketing, Data Science, and Marketing Technology teams while supporting go-to-market launches and the broader European growth strategy.

Own the monetisation strategy and roadmap for major revenue streams such as Partnerships or Insurance. Develop customer-focused merchandising experiences, test and scale revenue features, evaluate pricing and product economics, and identify new growth opportunities. Collaborate with Sales, Partnerships, Finance, Data Science, Design, and Engineering teams across multiple European markets.

Lead product design for pricing and value experiences across Trainline’s mobile apps and digital products. Responsibilities include setting design direction, balancing strategy with hands-on execution, conducting discovery and experimentation, using research and data to improve outcomes, and collaborating with Product, Engineering, Data, and Operations. The role also involves storytelling, mentoring and collaborating with designers, maintaining experience coherence, and exploring AI-enabled design workflows.

Lead the development and adoption of MLOps infrastructure, tooling, and standards across Trainline. Productionise AI and ML products, automate deployments and service modernisation, improve monitoring, governance, security, and cost tracking, and support platform migrations. Evaluate technical approaches, guide architecture, communicate decisions, and mentor engineers while partnering with ML teams to deliver reliable customer-facing and internal AI systems.

Own end-to-end data science initiatives within an embedded product team. Analyze customer behavior, identify opportunities, design and evaluate experiments, define metrics, build forecasting, personalization, and prediction models, and deliver actionable recommendations that influence product and monetization strategy. Collaborate with technical and non-technical stakeholders to drive measurable customer and business impact.

Designs and develops backend services for Trainline’s insurance products using C# and .NET. The role includes making technical decisions, mentoring engineers, owning software from development through deployment and monitoring, improving code quality, and removing delivery blockers. Responsibilities involve building scalable microservices and event-driven systems, working with AWS and infrastructure tooling, maintaining observability and reliability, and collaborating across engineering and product disciplines.

Own the brand marketing plan for a market, translating customer insight into positioning, messaging, and campaigns. Manage creative agencies, brand tracking, customer research, market data, and cross-functional stakeholder relationships. Ensure consistent brand execution across markets while adapting to local culture and competitive conditions. Connect brand investment to commercial performance and oversee campaign timelines, dependencies, and quality.

Manage end-to-end upper- and mid-funnel paid media campaigns across YouTube, Meta, TikTok, and Snapchat in four international markets. Responsibilities include campaign setup, trafficking, targeting, pacing, optimization, QA, reporting, brand lift studies, stakeholder communication, media partner management, and identifying new testing opportunities. The role translates global brand strategy into locally effective digital campaigns while ensuring budget, timing, tracking, and brand consistency.

Own UK and EU VAT compliance, including return preparation, submissions, payments, and post-filing reviews. Monitor VAT legislation, advise on product launches and commercial arrangements, coordinate external advisers, and improve tax processes through automation and documentation. The role partners closely with Finance, Product, Legal, and HR while providing clear indirect tax guidance and identifying compliance risks and efficiency opportunities.

Lead and grow a team of seven ML and data engineers delivering production machine learning, AI, recommendation, search, commerce, and agentic systems. Own hiring, performance, delivery, technical direction, architecture, MLOps, evaluation, monitoring, responsible AI, and stakeholder communication. Guide reliable data pipelines, model deployment, experimentation, LLM evaluation, and production agent systems using tools such as LangGraph and Amazon Bedrock.

Provides first-line HR support across the employee lifecycle, including onboarding, contracts, payroll inputs, benefits, HRIS data, right-to-work documentation, invoices, and policy administration. Maintains accurate people records, resolves employee queries, supports UK payroll and cyclical HR processes, and contributes to HR systems, process improvements, and AI-enabled solutions. Requires discretion, strong organisation, data literacy, communication skills, and an understanding of UK employment law and payroll requirements.

Senior finance leader owning Group IFRS external reporting, leading year‑end and half‑year audits, producing listed financial statements, and managing subsidiary statutory filings. Acts as technical accounting authority on complex IFRS issues, owns cashflow forecasting and liquidity analysis, drives controls and accounting policy, leads cross‑functional projects, and develops a high‑performing finance team.

Develop and maintain Android features for Trainline’s travel app within a cross-functional product team. Responsibilities include designing and implementing software, delivering new functionality, participating in the full product lifecycle, collaborating with Product, contributing to roadmaps, and using Agile, continuous integration, pair programming, clean code, and quality-focused engineering practices.

Lead data science for Trainline’s B2B product organization by uncovering growth opportunities, shaping product roadmaps, defining success metrics, supporting experimentation, and driving data-informed decisions. The role requires communicating complex analyses to senior stakeholders, evaluating product engagement, navigating ambiguous datasets, building predictive models, and using visualization and automation tools to deliver measurable business impact.

Analyze customer behavior and travel product performance using large datasets. Translate complex findings into actionable recommendations, dashboards, reports, and presentations for technical and non-technical stakeholders. Collaborate with Product, Design, Data Science, and external partners; help define success metrics and support evidence-based decision-making across travel and disruption initiatives.

Own the UK brand strategy and lead integrated campaigns from brief through launch. Translate global strategy into local execution, guide creative agency partners, support product launches, establish campaign measurement and optimization, manage brand tracking and budget, and coach junior team members. The role requires strong consumer brand marketing experience, creative judgment, commercial acumen, stakeholder influence, and comfort using data to drive decisions.

Drive revenue for Trainline Media by acquiring and growing media agency and direct client accounts. Own client relationships, develop data-driven advertising proposals, collaborate on campaign delivery and optimization, manage sales pipelines, negotiate contracts, meet commercial targets, and provide performance insights demonstrating ROI. The role requires strong digital advertising knowledge, relationship-building, presentation, negotiation, and CRM skills.

Own investigations and data-driven solutions across search, supply, and commerce. Analyze complex datasets using SQL and Python, identify incident patterns and product opportunities, connect data sources, and support cross-functional customer experience initiatives. Mentor junior colleagues, guide problem-solving, balance competing priorities, and help convert recurring issues into lasting improvements. Marketplace or product analytics experience is beneficial but not essential.

Leads end-to-end development of Trainline’s consumer brand propositions, especially for new products and markets. Uses customer insight, research, behavioral science, data, and competitor analysis to shape hypotheses and define compelling solutions. Partners with Product, UX, Engineering, Brand, Creative, Growth, and regional teams to launch propositions, establish execution guidelines, define success metrics, and report business and marketing impact to senior stakeholders.