Jobs at The AA

Provides independent roadside assistance and vehicle repair across varied locations and conditions. The role involves diagnosing and resolving breakdowns, communicating clearly with customers, operating a company van, and helping members safely return to the road. Patrols work flexible shifts, including evenings, weekends, and holidays, and must hold relevant vehicle maintenance qualifications and a category B driving licence.

Provide independent roadside rescue and vehicle repair services across London South West. Diagnose and resolve breakdowns, communicate clearly with members, and safely return vehicles to the road. Work flexible shifts, including evenings, weekends, and Bank Holidays, while using company-provided technology and tools.

Provides independent roadside assistance to stranded motorists across London North West. Diagnoses and repairs vehicle issues on location, safely gets members back on the road, communicates clearly with customers, and works varied shifts including evenings, weekends, and Bank Holidays. The role requires an NVQ3 or equivalent in vehicle maintenance and repair, a full Category B driving licence, and comfort using new technology.

Provide independent roadside rescue and vehicle repair services across varied locations. Diagnose and solve breakdown problems on the spot, use technical vehicle-maintenance knowledge, communicate clearly with customers, and operate flexibly across evenings, weekends, and bank holidays. The role requires driving a patrol van, working in varied weather and conditions, and delivering safe, positive roadside assistance to members.

Provide independent roadside rescue and vehicle repair services across South Essex. Diagnose and resolve breakdowns, communicate clearly with members, and restore vehicles safely in varied conditions. Work approximately 40 hours weekly on flexible shifts, including evenings, weekends, and bank holidays. Start and finish from home while using company-provided technology and tools.

Provide independent roadside rescue and vehicle repair services across London North West. Diagnose and resolve breakdowns on site, communicate clearly with members, and deliver a positive customer experience in varied weather and locations. Work flexible shifts, including evenings, weekends, and bank holidays, while using company-provided technology and technical vehicle knowledge.

Provides independent roadside assistance and vehicle repairs for AA members across London South West. Diagnoses and resolves breakdowns, communicates clearly with customers, and works safely in varied conditions. The role requires an NVQ3 in Vehicle Maintenance and Repair or equivalent experience, a full Category B driving licence with six or fewer points, technology adaptability, and flexibility for evenings, weekends, and bank holidays.

Lead the day-to-day delivery and transformation of Personal Injury and Large Loss claims operations. Manage performance, complex claims, complaints, governance, risk, controls and regulatory compliance. Develop leadership capability, improve customer and commercial outcomes, and use management information, process optimisation, automation and digital solutions to reduce costs and improve service. Influence senior stakeholders across Claims, Risk, Compliance, Finance and Customer functions.

Own end-to-end solution architecture for complex transformation programmes, with a focus on Microsoft Dynamics 365 and enterprise integration. Translate business needs into secure, scalable architectures; produce solution options and high-level designs; assess trade-offs; lead architecture governance and decision records; and guide engineering teams through Agile delivery. The role requires senior stakeholder influence, strong cross-domain design capability, and experience spanning applications, integration, data, security, resilience, and operational requirements.

Lead discovery, prioritization, delivery, adoption, and continuous improvement of AI solutions across pricing, acquisition, marketing, and customer engagement. Own the AI portfolio and roadmap, translate business challenges into measurable use cases, coordinate specialist teams through production, and drive stakeholder adoption and value realization. The role requires enterprise experience delivering AI or LLM-based products, strong product ownership, analytical decision-making, and senior stakeholder influence.

Provides independent roadside rescue and vehicle repair services across varied locations. Diagnoses and resolves breakdowns, uses technical knowledge and provided technology, communicates clearly with members, and delivers positive customer experiences. Requires flexibility for evening, weekend, and Bank Holiday shifts while supporting drivers safely back on the road.

Leads Personal Injury and Large Loss claims operations, overseeing service performance, complex claims, complaints, governance, risk, controls and regulatory compliance. Builds accountable leadership teams, uses management information to improve customer outcomes and commercial performance, and drives claims transformation through process optimisation, automation and technology. Partners with senior stakeholders across Claims, Risk, Compliance, Finance and Customer functions while embedding FCA requirements and Consumer Duty principles.

Provides roadside assistance and vehicle repairs across London South West. The role involves independently responding to breakdowns, diagnosing and solving mechanical problems, communicating with customers, and ensuring drivers safely return to the road. Patrols work approximately 49 hours per week across flexible shifts, including evenings, weekends, and Bank Holidays. The position requires an NVQ3 in Vehicle Maintenance and Repair or equivalent, a full Category B driving licence, and confidence using new technology.

Provides independent roadside breakdown assistance across varied locations and conditions. Diagnoses and repairs vehicles, resolves roadside problems, communicates clearly with members, and delivers a positive customer experience. The role requires flexible shift work, including evenings, weekends, and bank holidays, along with a full Category B driving licence and relevant vehicle maintenance qualifications.

Provides independent roadside assistance and vehicle repairs across varied locations and conditions. Diagnoses and resolves breakdowns, uses technical knowledge and onboard technology, communicates clearly with customers, and safely returns drivers to the road. The role requires flexible shift availability, including evenings, weekends, and bank holidays, along with a full Category B driving licence and an NVQ3 in Vehicle Maintenance and Repair or equivalent.

Provide independent roadside rescue and vehicle repair services across varied locations and conditions. Diagnose and resolve breakdowns, apply technical vehicle-maintenance knowledge, communicate clearly with members, and deliver positive customer experiences. Work flexible shifts, including evenings, weekends, and bank holidays, while operating a company van and using provided technology. The role requires safe, calm problem-solving and helping drivers return to the road.

Lead the design and rollout of a Group-wide data governance operating model across a complex, regulated organization. Establish data ownership, stewardship, quality standards, metadata, lineage, controls, and risk oversight. Select and operationalize governance and data quality tooling within a modern lakehouse environment. Partner with senior stakeholders across data, technology, risk, compliance, cybersecurity, and privacy while building advocacy for governance. Lead and develop a specialist team and advance governance through automation, monitoring, and AI-enabled capabilities.

Own day-to-day trading performance across Motor, Van and Home insurance portfolios. Analyze performance, market activity, risks and opportunities; present recommendations to senior stakeholders; and partner with Pricing, Proposition, Growth, Operations and Digital teams. Lead retention discount activity, support forecasts, coordinate trading initiatives and ensure delivery meets regulatory, governance and customer-outcome requirements. Deputize for the Head of Trading when appropriate.

Designs secure, scalable, resilient AI and Generative AI architectures using LLMs, RAG, embeddings, vector search, AI agents, and orchestration. Translates business needs into production-ready solutions, evaluates technologies and trade-offs, guides engineering delivery, and establishes reusable AI architecture standards. Collaborates with Engineering, Data, Product, Security, and senior stakeholders to support responsible, governed, and maintainable AI adoption.

Provide independent roadside rescue and vehicle repair services across varied locations and conditions. Diagnose and resolve breakdowns using vehicle maintenance expertise, communicate clearly with customers, and ensure drivers safely return to the road. The role requires shift flexibility, including evenings, weekends, and Bank Holidays, along with a full Category B driving licence and relevant vehicle maintenance qualifications.