Jobs at The AA

Own enterprise risk insight, analytics, reporting, and GRC tooling. Analyze risk, control, incident, assurance, and business data to identify trends and emerging threats. Produce Board and executive-level reports, dashboards, and recommendations. Manage GRC platform functionality, workflows, data quality, reporting, and continuous improvement. Lead risk appetite, key risk indicator, scenario analysis, and stress-testing activities while partnering with senior stakeholders and technology teams.

Leads enterprise risk governance, risk reporting, control oversight, risk intelligence, scenario analysis, and independent challenge across the organisation. Translates complex risk and business information into actionable insights for executives and Board forums. Manages and develops a team of risk professionals while improving risk management maturity, assurance, governance, and decision-making practices.

Monitors and analyzes technology and operational performance across digital applications, platforms, and services. Uses monitoring, observability, and operational data to identify trends, anomalies, risks, and service issues. Develops dashboards and performance narratives, translates technology health into customer and commercial impacts, and influences Engineering, Product, Service Management, and business teams. Supports incident analysis, root-cause investigation, cross-functional resolution, and continuous improvement of monitoring, alerting, automation, and operational resilience.

Own pricing strategy, optimisation, governance and promotional effectiveness across CarCare products, segments, locations and channels. Develop competitor intelligence, pricing frameworks, elasticity analysis and test-and-learn approaches. Partner with Commercial, Marketing, Finance, Data and Technology teams to shape pricing tools, translate insights into decisions, and deliver measurable improvements in conversion, demand, revenue, contribution and customer outcomes.

Shape and deliver media strategies and above-the-line campaigns across The AA’s brands. Manage approximately £5 million in media investment, oversee agency planning and buying, interpret econometrics and campaign insights, optimize performance, and present recommendations to senior stakeholders. The role requires strong budget management, commercial judgment, stakeholder influence, and coordination across Roadside, Car Care, and wider Group priorities.

Own end-to-end solution architecture for complex transformation programmes, with a focus on Microsoft Dynamics 365 and enterprise integration. Translate business requirements into scalable, secure architectures; produce solution options papers and high-level designs; assess trade-offs; lead architecture governance; and provide direction throughout Agile delivery. Partner with senior business, product, engineering, and delivery stakeholders to manage risks, dependencies, and architectural decisions.

Manage and defend a portfolio of credit hire motor claims from investigation through settlement or litigation. Responsibilities include liability and indemnity investigations, identifying opportunities to reduce hire costs, negotiating rates and hire periods, liaising with insurers, solicitors, credit hire organisations and customers, preparing litigation files, and maintaining accurate reserves and financial exposure controls.

Owns end-to-end integrated marketing campaigns for CarCare across CRM, digital, paid, owned, earned, brand, and content channels. Coordinates creative teams and external partners, manages multiple workstreams, monitors campaign and customer performance, and uses commercial insights to improve engagement, conversion, bookings, and revenue. The role also supports customer propositions, journeys, messaging, claims, proof points, and scalable marketing foundations while collaborating with cross-functional stakeholders across The AA.

Leads strategic and commercial analysis for CarCare, translating complex data into recommendations, priorities, and measurable actions. Owns transformation workstreams, coordinates cross-functional stakeholders, develops senior leadership materials, and conducts competitor and market analysis. The role combines strategic problem-solving, commercial modelling, project delivery, and performance improvement in a fast-paced environment.

Own and evolve the enterprise technology roadmap, translating technology strategy and target architecture into prioritized plans across Product, Engineering, Data, Platforms, Architecture, and Value Streams. Identify modernization, resilience, security, lifecycle, technical debt, risk, and dependency priorities. Establish progress and benefits measures, guide investment decisions, and influence senior stakeholders across a complex organization.

Leads engineering capability across a value stream, setting technical direction and aligning delivery with business outcomes. Provides hands-on guidance in architecture, solution design, coding, debugging, DevOps, security, scalability, and resilience. Coaches permanent and partner engineering teams, improves delivery flow through Agile and value stream practices, and partners with Product and Architecture leaders to resolve dependencies, risks, and impediments.

Manage legal expenses claims from initial assessment through resolution, including funding decisions, legal advice, cost negotiation, payments, reserves, and claims records. Advise policyholders by telephone, assess coverage, liaise with solicitors, counsel, costs specialists, and underwriters, and ensure fair, accurate, and financially responsible outcomes across employment, property, personal injury, clinical negligence, contractual, and motor prosecution matters.