CarCare Performance & Insights Manager

Location: London (Hybrid working, 3 office days per week)

Employment Type: Permanent, Full Time

Why Join Us?

• Annual bonus, cash car allowance and private medical insurance
• Play a key role in shaping the strategy and transformation of CarCare, helping turn ambitious growth priorities into measurable outcomes.
• Work directly with senior leaders on high profile strategic, commercial and transformation challenges across the business.
• Enjoy a varied role combining strategy, advanced analysis and hands on project delivery, with the opportunity to own initiatives from initial thinking through to implementation.

For over a century, The AA has been keeping Britain moving. Today, millions of drivers trust us to be there when it matters most, and we're equally committed to supporting the people who make that possible. With a 4.5-star Glassdoor rating, we've built a culture where colleagues are empowered to grow, collaborate and make a real impact for our customers on every journey. Which has been recognised by Sunday Times “Best Places to Work” for the last two years. 

This is the Job

As our CarCare Performance & Insights Manager, you’ll sit at the heart of our strategy and transformation agenda, helping us answer some of our most important commercial questions and turning insight into action.

Working closely with our CarCare Transformation Director and senior leadership team, you’ll combine strategic thinking and strong analytical capability with the practical delivery skills needed to turn recommendations into measurable outcomes. You’ll help us understand what is driving performance, identify opportunities for growth and improvement, and translate priorities into clear, deliverable plans.

This is a broad and fast-moving role for someone who naturally asks, “so what?” of the information in front of them. You could come from strategy consulting, corporate or commercial strategy, commercial insight, project delivery or another highly analytical environment. More important is your ability to bring structure to ambiguity, form a clear point of view and take ownership of moving things forward.

Key Responsibilities

• Lead analysis of strategic and commercial questions, interrogating complex data and translating findings into clear recommendations and actions.
• Support strategic planning and prioritisation by assessing opportunities through commercial impact, customer insight, market intelligence, economics, delivery effort and dependencies.
• Take ownership of selected strategic and transformation workstreams, creating structure around delivery and maintaining momentum across milestones, actions, risks and dependencies.
• Work across Commercial, Operations, Technology, Marketing, Finance and Data to understand business performance, identify opportunities and bring stakeholders together around clear decisions.
• Develop concise, decision ready materials for senior leadership and governance discussions, turning complex information into a compelling story and a clear view of what needs to happen next.
• Bring fresh thinking into CarCare through competitor analysis, market scanning and external insight, challenging existing thinking and identifying opportunities to improve performance or accelerate delivery.

What Do I Need?

You’ll Bring

• Experience in strategy, consulting, commercial strategy, commercial insight, project delivery or another highly analytical environment, with a track record of using insight to solve business problems and influence decisions.
• Strong strategic and structured problem-solving capability. You’ll be comfortable taking an ambiguous question, working out what really matters and building an evidence-based point of view.
• Strong analytical skills and confidence working with complex information and datasets. You’ll be highly capable in Excel and comfortable developing the analysis or commercial modelling needed to support a recommendation.
• Practical project delivery experience, with the ability to take an idea or recommendation beyond the analysis stage, create structure around delivery and keep stakeholders, actions and priorities moving.
• Commercial curiosity and judgement, with a natural instinct to ask, “so what?” and connect analysis to the wider customer, operational and financial implications for the business.
• A proactive and adaptable approach. You’ll enjoy working at pace, bringing energy to new challenges and moving comfortably between strategic thinking, detailed analysis and hands on delivery as priorities evolve.

Belonging at The AA

At The AA, we value the unique perspectives, experiences and ideas that our people bring. We've nurtured a workplace where everyone feels valued, respected and empowered to do their best work.

Through our employee communities and inclusion initiatives, we’ve created opportunities for people to connect, share experiences and influence positive change across the business. This is a place where your voice matters and where you can belong, grow and succeed.

Driven by People, Rewarded by Benefits

We believe in rewarding our people. That's why we offer a comprehensive benefits package including;

• 25 days' annual leave plus bank holidays, the option to buy additional holiday
• Up to 7% employer pension contribution
• Free AA breakdown membership from Day One with 50% discount for family and friends, discounts on AA products including car and home insurance
• 24/7 GP access and wellbeing support for you and your family
• A wide range of employee discounts, including our popular car salary sacrifice scheme

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