Teams at Soldo

Owns Soldo’s customer education and documentation strategy, building scalable self-serve learning experiences for SMB and enterprise customers. Responsibilities include creating guides, release education, learning paths, and video scripts; partnering with Product; managing localization and content governance; measuring content effectiveness; and using AI-assisted workflows to improve content production and customer adoption.

Owns the strategy, growth, and maintenance of Soldo’s B2B digital customer community and engagement ecosystem. Responsibilities include developing customer education and content, managing knowledge bases and self-service resources, monitoring community feedback, organizing user-group events, managing digital reviews, and collaborating with Product and Marketing teams. The role also focuses on AI-driven search, content discoverability, customer advocacy, and scalable customer experience improvements.

Manage mid-market and enterprise SaaS customers, driving adoption, retention, and expansion. Act as a strategic advisor to senior stakeholders, identify customer pain points, communicate measurable product value, and own expansion revenue targets. Develop customer success motions for new markets and industry verticals while collaborating with Pre-Sales, Onboarding, Professional Services, Product, and Marketing teams. Use CRM tools and structured success methodologies to manage accounts, opportunities, and forecasts.