What's the Company Culture Like at ServiceNow?

The work environment here is simply incredible — a perfect blend of vibrancy and dynamism. It motivates me to give my best every day and be a part of the positive impact ServiceNow makes.

Our culture is deeply people-centric, recognising that customer success starts with employee success. This is especially critical in our Customer Excellence Group, where cross-functional collaboration and empathy are key to solving complex customer challenges.

If you’re not fulfilled, and you don’t feel empowered to enjoy your life, how are you going to be able to contribute to your company culture? And that translates to the customer. It’s all interconnected — you’re a direct representation of your company, so you have to take care of yourself and that will reflect in your work.

The culture at this company is to take people’s uniqueness, their superpowers — who they are at their core — and figure out how to raise them up for their benefit and the company’s benefit.

Describe your company culture in one word. What made you pick that word?
I believe “dynamic” would best describe our company culture. In a rapidly evolving industry that is enabling the creation of next-generation electronics across healthcare, IoT, space, communication and more, we are constantly optimizing our efforts to develop new solutions, improve processes and proactively address our customers’ needs. For example, when I first joined Altium, we were launching the industry’s first open cloud platform for collaborative PCB (printed circuit board) design. The launch required the team to rapidly adapt and embrace new ways of educating our customers about this platform and ensuring successful adoption. We worked together by combining the team’s skills, intelligence, creativity and motivation to solve challenges along the way.

Another example of Altium’s dynamic culture is the recent launch of our professional services team within customer success. As Altium scales its enterprise capabilities to best serve our customers, our colleagues have risen to the challenge, creating an entirely new team with the agility, technical knowledge and solutions-driven mindset that is required. We pivot quickly while maintaining camaraderie and a vibrant team spirit.

How long have you been with the company, and what professional growth or development have you seen in that time?
I’ve been with Altium for five years. I joined in 2020 as a customer success manager, where I contributed to the launch and global adoption of our highly anticipated Altium 365 cloud platform. When I first started, I had no PCB experience but took the initiative to complete our training modules and learn everything I could about the industry, company and platform. I was soon able to seamlessly educate and support our customers from knowing nothing about the Altium 365 platform to fully adopting it. Recently, when I saw we were establishing a new team within professional services, I knew this experience had prepared me to take on this next growth opportunity. As the director of professional services, solution architecture, I am now building out our solution architecture services from the ground up. What’s exciting about this role is not only do we anticipate scaling my global solution architecture team of four to 15-20 people, we get to shape what solution architecture looks like at Altium. Altium is unique in that way. You are supported by your manager and team members, get to apply your self-starter skills, shape processes and advance rapidly in your career.

The enterprise manages its rapidly expanding geographic footprint by actively utilizing the continuous influx of new hires to shape a corporate culture where every professional feels challenged, supported, and happy. By blending massive global tech capabilities with tight-knit team frameworks, the company structures its engineering spaces to encourage bold platform iteration. 

"Only ServiceNow seemed interested in creating and maintaining a culture where I would thrive." Attribution: —Erik N., Senior Software Engineer

Corporate leaders utilize a collective leadership commitment to drive cultural change directly alongside their workforces. Rather than allowing traditional operational silos to separate management from personnel, the organization establishes dedicated dialogue groups to unify voices, improve awareness, and guide executive action. 

"When employees feel they are safe to be their authentic selves, and that their voices will be welcomed and respected, they create magic."  —Lynnetta S., Director of DEI

Software developers choose to anchor their long-term careers at the enterprise because the workspace explicitly integrates advanced engineering growth with progressive diversity values. The organization builds an inclusive environment that actively prevents workspace boredom while empowering engineers to master state-of-the-art technical architectures. "I was also attracted by company culture which embraces diversity, inclusion and belonging."  —Adriana F., Senior Software Engineer