Leads enterprise Moveworks implementations from planning through launch, ensuring on-time, on-budget delivery. Manages scope, timelines, budgets, resources, governance, risks, change management, reporting, and stakeholder alignment. Collaborates with customers, partners, Sales, Product, and Customer Success teams; facilitates AI workflow adoption, resolves complex issues, mentors delivery teams, and transitions customers to post-launch support.

Own and grow a portfolio of UK private-sector accounts with 700–2,000 employees. Drive new-logo acquisition and expansion within existing customers, build account strategies, self-source and progress pipeline, manage full sales cycles, forecast accurately, and present ServiceNow’s value to senior stakeholders. Collaborate with solution consultants, customer success, partners, and BDRs while mentoring colleagues and contributing to team success.

Manage and grow strategic ServiceNow accounts by serving as executive relationship manager, developing account strategies, coordinating virtual teams, and aligning solutions with client outcomes. Drive global account expansion, renewals, licenses, and professional services revenue while building relationships from IT teams through C-suite executives. Lead solution development, customer roadmaps, and cross-functional delivery across sales, consulting, support, and professional services.