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Owns a UK commercial account portfolio of 700–2,000-employee private-sector organizations, driving new-logo acquisition and expansion revenue. Responsibilities include developing account strategies, sourcing and progressing pipeline, managing full sales cycles, collaborating with solution consultants, partners, customer success, and BDRs, forecasting accurately, engaging senior stakeholders, and mentoring colleagues. Occasional travel may be required.

Define AI-first reference architectures, design standards, and reusable solution patterns for ServiceNow partners. Lead design workshops, validate complex integrations and AI scenarios, assess scalability and security, collaborate with Product and Engineering, mentor partner teams, and support go-to-market strategy. The role provides technical architecture authority without performing platform development, configuration, delivery, or managing commercial contracts.

Lead configuration and architecture of ServiceNow platform workflows; run customer workshops; design solutions per technical standards; oversee unit testing; advise customers on platform and AI integration; prepare technical documentation; provide product feedback; maintain ServiceNow certifications; travel up to 50%.