Lead enterprise-wide transformation architecture for major UK&I customers across manufacturing, pharmaceuticals, retail, travel and services. Shape strategic direction, target architectures, roadmaps, investment cases and AI-enabled workflows. Advise executives, align stakeholders, position ServiceNow within broader technology estates, lead strategic pre-sales engagements and facilitate decision-making. Guide partners and delivery teams toward implementation while mentoring architects and developing reusable approaches and thought leadership.

Own partner success for ServiceNow Engage Central across sales support, solution consulting, onboarding, adoption, and L1 issue resolution. Demonstrate the product, lead discovery and proof-of-value sessions, provision access, deliver enablement, monitor adoption, troubleshoot issues, and escalate complex problems. Create support and sales content, capture partner feedback, participate in testing, and inform product roadmap improvements. The role requires building scalable processes for a new product motion and collaborating with sales, delivery, product, engineering, and partner teams.

Leads ServiceNow’s CRM sales business across the EMEA Commercial market. Responsibilities include managing and coaching CRM Account Executives, executing sales strategy, driving customer acquisition and revenue growth, developing territory and account plans, supporting complex negotiations, forecasting pipeline, and partnering with cross-functional go-to-market teams. The role requires strong CRM SaaS expertise, value-based selling skills, executive engagement, and experience building high-performing sales organizations.