Companies Sendbird

Sendbird

London

240 Total Employees

Year Founded: 2013

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What's It Like to Work at Sendbird?

Updated on May 21, 2026

Frequently Asked Questions

Willingness to Recommend

Employees at Sendbird say they would recommend it as a workplace because of the company's investment in AI tools and internal learning, a collaborative environment where people across all functions are encouraged to build and experiment, comprehensive mental health coverage and wellness benefits, and the opportunity to work on AI products at the frontier of customer experience.

Sendbird reported that employees across engineering, sales, marketing, customer success, and operations describe shipping more in a few months than in the prior year, building tools adopted across the org, and feeling like their work actually moves the company forward. Recommendation data is bolstered by recognition as a G2 Leader and High Performer, and a 4.5/5 rating on independent review platforms.

Sendbird Employee Reviews

As with many companies of our size, Sendbird is not somewhere you can lean back and let things happen. There is an incredible amount of ownership and agency to move the needle and make impacts toward organizational and personal growth. To that end, you'll find yourself surrounded by supportive colleagues who are like-minded and committed to the same.

Lucy Lei, Lead Customer Success Manager

As a PM at Sendbird, the role requires a high degree of ownership, resilience, and comfort with ambiguity. PMs aren’t just defining strategy, they’re often asked to absorb incomplete context, reconcile competing priorities, and translate high-level direction into something executable across multiple teams.

This can be incredibly rewarding if you enjoy shaping clarity out of chaos. At the same time, it’s important for candidates to know that success here depends less on following a fixed playbook and more on how proactively you create structure, alignment, and momentum.

Sienna Jang, Product Manager

I think its one thing to say you are an AI-first company and actually have an infrastructure to support this initiative. A lot of companies right now are pushing for more AI initiatives but here the push is supported by access to all the tools, trainings, and support. Ive spoken to friends at other tech companies and they were impressed and even jealous of the resources Sendbird offers to ensure everyone is using AI to its full potential.

Skylar Ruiz, Marketing Data Analyst

What People Are Saying About Sendbird

Mission & Purpose: The pivot to an AI‑first customer experience platform and the aim to build the “AI workforce of tomorrow” provide a clear, contemporary mission to build toward. This framing appears consistently across careers materials and press, giving teams a cohesive narrative to engage customers.
Autonomy: Seven core values emphasize “Drive velocity,” “High‑agency leadership,” and “Own collective outcomes,” shaping an environment geared toward ownership and speed. For those who like autonomy and moving quickly, expectations and operating norms are explicitly articulated in company-facing culture pages.
Benefits & Perks: Public benefits highlight generous PTO, wellness budgets, an “AI citizenship” stipend for tools, and paid volunteer time off. These offerings support learning, well‑being, and flexibility alongside delivery.