Jobs at RLDatix

Provides advanced technical and functional support for rostering, scheduling, workforce management, and payroll software. Investigates escalated customer issues, diagnoses application and integration problems, performs root cause analysis, prepares escalation reports, and collaborates with Engineering, Product, Cloud Operations, and Customer Success. The role also supports major incidents, contributes to knowledge bases, and helps prepare customers for product releases.

Manage the London office experience by coordinating workplace wellbeing, engagement, and community activities; welcoming employees and visitors; overseeing reception, access, deliveries, maintenance, cleaning, security, and building services; supporting health and safety procedures; and managing workplace suppliers, contractors, purchase orders, invoices, and budgets. The role requires strong organization, service orientation, Microsoft 365 proficiency, and full-time London availability.

Lead the technology strategy and engineering organization for RLDatix’s Quality Compliance Systems platform. Own architecture, Azure infrastructure, software delivery, data, AI, security, and platform capabilities. Drive scalable SaaS modernization, reliable CI/CD, AI-assisted development, technical risk reduction, and secure-by-design practices while developing multidisciplinary engineering leaders and teams.

Develop product and solution messaging, support go-to-market strategies and launches, conduct market and competitor research, analyze campaign performance and attribution, apply customer insights to improve positioning and adoption, and track commercial outcomes. The role collaborates with Sales, Product Management, Growth Marketing, customers, and partners, while traveling frequently across the UK and Ireland.

Leads solutions marketing and go-to-market execution, including positioning, messaging, campaigns, analytics, customer adoption, and revenue growth. Manages and develops marketing professionals, coordinates cross-functional stakeholders, analyzes market and competitive insights, oversees campaign ROI and attribution, and manages team operations, budgets, and resources. The role is UK-based and requires regular travel across the UK and Ireland to offices and customer or prospect locations.

Leads and develops a UK and Ireland Customer Success Manager team, ensuring consistent execution of the customer success operating model. Oversees customer health, adoption, value realization, retention, NPS, risk management, and renewal readiness. Partners cross-functionally with Sales, Renewals, Services, Support, and Product to improve customer outcomes, identify expansion opportunities, and support complex accounts.

Leads multiple engineering teams and sets technical strategy, roadmaps, delivery governance, observability, incident response, and CI/CD practices. Partners with product and executive stakeholders, develops engineering talent, manages budgets and headcount, and oversees cloud-based SaaS platforms at scale in a regulated healthcare environment. The role requires London hybrid commuting and experience with globally distributed teams.

Manages strategic healthcare customer accounts, builds executive relationships, delivers tailored recommendations, and drives measurable value. Responsibilities include customer portfolio ownership, risk identification and mitigation, escalations, executive business reviews, renewal and expansion support, and cross-functional coordination. The role also contributes to Customer Success best practices and provides informal mentoring to colleagues.

Lead user research, discovery, and product design for healthcare workforce management and rostering solutions. Translate complex workflows into intuitive journeys, service blueprints, wireframes, and prototypes. Collaborate with Product and Engineering, facilitate workshops and design sprints, influence product strategy through evidence, and mentor colleagues. The role also involves improving design practices, exploring AI-assisted tools, and working from the London office two to three days weekly with occasional customer-site travel.

Own global audit processes, statutory reporting, compliance calendars, and month-end accounting activities across multiple jurisdictions. Coordinate audit evidence and responses, prepare management reporting, support board-level insights, and improve finance controls and processes. The role requires collaboration across international teams, timely and accurate financial reporting, and regular attendance at the London office one to two days per week.

Drive new business growth across the UK social care and health market. Manage the full-cycle sales process, including prospecting, lead qualification, discovery calls, tailored product demonstrations, contract negotiation, closing, pipeline development, revenue planning, and accurate forecasting. Collaborate with go-to-market, product, and leadership teams while achieving monthly and quarterly revenue targets using the MEDDPICC sales framework.

Lead cross-functional engineering teams to deliver scalable, reliable healthcare software. Define technical strategy, optimise CI/CD and observability, manage budgets and resources, mentor technical leaders, and enforce incident management and compliance in a regulated environment.

Manage a portfolio of existing UK customer accounts to drive upsell and expansion. Own full-cycle account strategy including discovery, qualification, product demos, forecasting, and deal closure while collaborating with GTM, Product, and leadership to meet monthly and quarterly revenue targets.

Deliver technical demonstrations, presentations, bid responses, and consultancy assessments for healthcare software prospects. The role gathers client requirements, analyzes workflows, develops solution recommendations, supports tender documentation, and communicates product value and ROI. It collaborates with sales, product, delivery, bid, and solution advisory teams across the UK and Ireland, with travel to customer sites as required.