Jobs at RLDatix

Lead UK and multi-jurisdictional tax strategy, compliance, and provision (IAS 12). Oversee VAT/indirect tax filings, manage audits, advise on M&A tax implications, improve tax processes through technology, and collaborate with global finance teams and external advisors.

Lead definition and go-to-market of RLD Intelligence: translate the data platform into AI-enabled, persona-driven intelligence products, design conversational/copilot experiences, partner cross-functionally to deliver scalable analytics and benchmarking solutions, and drive UK/international positioning and commercial growth.

Provide Level 2 technical escalation and resolution for SaaS application issues, troubleshoot integrations and platform problems, monitor systems, perform root-cause analysis with Engineering, maintain support documentation, and support release readiness and continuous improvement to ensure stability and service continuity.

Lead cross-functional engineering teams to deliver scalable, reliable healthcare software. Define technical strategy, optimise CI/CD and observability, manage budgets and resources, mentor technical leaders, and enforce incident management and compliance in a regulated environment.

Manage a portfolio of existing UK customer accounts to drive upsell and expansion. Own full-cycle account strategy including discovery, qualification, product demos, forecasting, and deal closure while collaborating with GTM, Product, and leadership to meet monthly and quarterly revenue targets.

Establish and run UK Deal Desk operations, standardize procedures, manage quote-to-cash and renewals, support CRM data integrity, triage deal inquiries, partner with Legal and cross-functional teams, draft contract amendments, and build dashboards to support financial planning and efficient sales cycles.

Deliver advanced Level 2 technical support for RLDatix SaaS products: diagnose and resolve complex issues, manage escalations to L3 and engineering, document incidents, update knowledge base, support release readiness, and participate in on-call and rota coverage to maintain operational stability for healthcare customers.

Lead and coach a team of up to six New Business Account Executives to drive full-cycle B2B sales (pipeline to close), apply MEDDPICC, join client meetings, forecast revenue, run sales rituals, collaborate cross-functionally, and grow QCS market share in the UK social care sector.

The 2nd Line Support Analyst will troubleshoot and resolve complex technical issues, collaborate with teams, and communicate solutions to customers, enhancing their experience with the OneView platform.