Teams at RLDatix

Lead user research, discovery, and product design for healthcare workforce management and rostering solutions. Translate complex workflows into intuitive journeys, service blueprints, wireframes, and prototypes. Collaborate with Product and Engineering, facilitate workshops and design sprints, influence product strategy through evidence, and mentor colleagues. The role also involves improving design practices, exploring AI-assisted tools, and working from the London office two to three days weekly with occasional customer-site travel.

Manage UK&I customer relationships across enterprise and mid-market segments, driving satisfaction, retention, adoption, advocacy, and value realization. Use customer insights, usage data, and sentiment to create adoption plans, communicate product roadmaps, manage renewals, and mitigate risks. Collaborate with Sales, Support, Product, and Services teams throughout implementation and ongoing success while resolving sensitive customer situations and supporting healthcare-focused transformation.

Own global audit processes, statutory reporting, compliance calendars, and month-end accounting activities across multiple jurisdictions. Coordinate audit evidence and responses, prepare management reporting, support board-level insights, and improve finance controls and processes. The role requires collaboration across international teams, timely and accurate financial reporting, and regular attendance at the London office one to two days per week.