Jobs at Quadient

Leads Quadient’s global eInvoicing product portfolio, defining vision, strategy, roadmap, and P&L accountability. Oversees Product Management and Product Marketing teams while partnering with R&D, Sales, Marketing, Customer Success, and partners. Translates evolving European eInvoicing regulations into scalable SaaS capabilities, drives Peppol and partner strategy, supports M&A, and delivers ARR, NRR, cloud adoption, compliance, and regulatory-timeline outcomes.

Leads Customer Success Management across Digital Europe, owning strategy, team performance, customer adoption, retention, renewals, expansion, and value realization. Aligns Customer Success with Sales, Product, Support, Marketing, and Finance while scaling customer engagement models, monitoring success metrics, managing regional coverage, and developing talent. The role requires senior leadership across multicultural, multi-country European markets and supports transformation, operating-model change, and recurring revenue growth.

Leads strategy, roadmap, product outcomes, and P&L for Quadient’s on-premise CXM Flex portfolio. Oversees product management, platform modernization, AI integration, security and compliance capabilities, customer migration to SaaS, lifecycle management, enterprise account support, competitive positioning, and M&A evaluations. Partners with engineering, sales, customer success, and professional services while protecting renewals, ARR, NRR, and customer satisfaction.

Leads the organization’s cyber defense and incident response capability across hybrid on-premises and cloud environments. Owns incident response, SOC/MSSP governance, security monitoring, vulnerability and threat management, threat hunting, tabletop exercises, tooling optimization, metrics, post-incident reviews, and executive communications. Coordinates high-severity incidents, improves detection and response processes, maintains operational readiness, and partners with technology, legal, privacy, and business stakeholders to strengthen cyber resilience.

Lead the development and execution of Ecommerce roadmap and MarTech capabilities, collaborating with teams to enhance customer experience and optimize performance marketing.

Drive enterprise sales for Quadient by executing territory plans, prospecting and building pipeline via direct and partner channels, presenting value-based proposals, responding to RFPs, using Salesforce for forecasting, engaging internal teams, negotiating contracts, and positioning Quadient Professional Services and product solutions (CCM/CXM, SaaS/Cloud) to meet quota.