Jobs at Quadient

Leads Quadient Digital’s global technology ecosystem and alliance strategy across SaaS, cloud, AI/ML, security, data, and enterprise integrations. Owns build-versus-partner-versus-acquire recommendations, co-innovation programs, product portfolio alignment, partner governance, due diligence, executive relationships, and joint go-to-market strategy. The role manages a small global alliances team, negotiates strategic technology partnerships, supports platform evolution, and coordinates with Product, R&D, Sales, Legal, Security, and Corporate Development.

Leads Quadient’s global e-commerce business with full P&L accountability, owning revenue growth, customer acquisition, lifetime value, operating expenses, and digital transformation. The role drives the shift from sales-led to self-service purchasing, oversees the e-commerce platform roadmap and integrations, builds analytics capabilities, applies AI and experimentation, and leads a high-performing team.

Leads global lifecycle marketing and loyalty strategy across onboarding, adoption, renewal, win-back, and retention. Expands Quadient’s e-commerce loyalty program into new segments and regions through personalization, segmentation, automation, and connected customer journeys. Oversees CRM and Retention plus Content Strategy and Production teams, establishes testing and measurement frameworks, and partners cross-functionally with E-Commerce, Digital Experience, Sales, Analytics, IT, and R&D to improve engagement, retention, and customer lifetime value.

Leads the global eInvoicing product portfolio, defining product vision, strategy, roadmap, compliance capabilities, and financial outcomes. Oversees Product Management and Product Marketing teams while partnering with R&D, Sales, Marketing, Customer Success, and external regulatory and industry organizations. Drives cloud-native, API-first platform modernization, Peppol integration, customer adoption, ARR and NRR growth, competitive positioning, and delivery against fixed regulatory deadlines across France, the EU, and global markets.

Leads Customer Success Management across Digital Europe, owning strategy, team performance, customer adoption, retention, renewals, expansion, and value realization. Aligns Customer Success with Sales, Product, Support, Marketing, and Finance while scaling customer engagement models, monitoring success metrics, managing regional coverage, and developing talent. The role requires senior leadership across multicultural, multi-country European markets and supports transformation, operating-model change, and recurring revenue growth.

Leads strategy, roadmap, product outcomes, and P&L for Quadient’s on-premise CXM Flex portfolio. Oversees product management, platform modernization, AI integration, security and compliance capabilities, customer migration to SaaS, lifecycle management, enterprise account support, competitive positioning, and M&A evaluations. Partners with engineering, sales, customer success, and professional services while protecting renewals, ARR, NRR, and customer satisfaction.

Lead the development and execution of Ecommerce roadmap and MarTech capabilities, collaborating with teams to enhance customer experience and optimize performance marketing.