Teams at Pact Coffee

Own Pact Coffee’s organic social media strategy and creator partnerships. Manage creator scouting, negotiations, gifting, usage rights, and affiliate opportunities; plan, shoot, edit, and schedule content for organic and paid channels; analyze performance and audience insights; and collaborate with marketing, PR, CRM, and brand activation teams to grow reach and sales.

Leads and develops the customer service team, manages contact channels, tracks service KPIs, and improves the end-to-end customer journey. Uses feedback, reviews, NPS, and data to increase satisfaction, loyalty, and retention. Partners with Operations, Production, Marketing, CRM, Product, and B2B teams to resolve recurring issues, support launches, and ensure customer needs influence business decisions.