Creator Partnerships & Social Media Manager

About Pact Coffee

We’re Pact, and we’re here to change the world of coffee.

We seek out the earth’s best beans from the world’s best growers, lovingly roast them, and serve them to you at their freshest. Our long-term partnerships with these growers mean we can offer over 200 coffees a year, each with its own story.

You’ll find our speciality coffees in kitchens across the UK through our subscription and store, on the shelves at Waitrose and Ocado, on Amazon, and in offices, cafes and restaurants around the country.

Everyone at Pact shapes what we do, from sourcing and marketing to delivering coffee to your doorstep. Last year, we roasted over half a million kilograms of coffee and expanded our team to 70 across our head office near London Bridge and our Surrey roastery.

Fancy making a Pact with us?

The Role

Love great coffee, great content, and making things happen?

We’re looking for a Social Media and Creator Manager to build and scale Pact’s creator and influencer programme from the ground up, turning scrollers into Pact sippers. 

Creators are one of our biggest growth levers. We’ve got over 200 coffees a year, each with its own story, and a loyal base of subscribers. What we don’t yet have is a creator engine that finds, briefs, and scales creators, producing content that works as hard in paid ads as it does organically. 

You’ll own this programme end-to-end, with your own budget, and the support of our Growth Manager and Creative Strategist to turn what works into paid performance. 

You’ll also run our organic social and create your own low-fi content, so everything we post feels joined up.

And because you’ll sit within the Growth Marketing team, you’ll see exactly how your work drives sales across subscription, B2B, and grocery. 

What you’ll be doing

Creator and influencer management

• Building a pipeline of creator content to produce UGC and lo-fi videos designed for organic and paid channels. Working with our Creative Strategist and Growth Manager to turn what works organically into paid performance.
• Owning the creator relationship end-to-end - finding the right talent, negotiating rates and usage rights, managing gifting and paid partnerships, and briefing creators to make content that performs.
• Exploring what an influencer affiliate programme could look like for Pact. If the opportunity’s there, you’ll build it.

Organic social and in-house content  

• Running Pact’s organic presence, making sure everything we publish sounds like us and speaks to our subscription, B2B, and grocery audiences.
• Planning, shooting, and editing your own videos, from quick reactive posts to repeatable series. Taking followers behind the scenes, from sourcing to packing, and helping our team feel confident in front of the camera. 
• Capturing the buzz when we’re out and about. Working with our Brand Events Manager to turn trade shows, events, and pop-ups into timely content across our channels.
• Using data, audience insight, and the latest platform trends to build on what’s working, test new formats, grow our reach, and bring the best opportunities back to the team. 

You could be who we’re looking for if…

• You’re brilliantly organised.
• You keep a busy content calendar running smoothly, and you never miss a deadline.
• You’re led by data - you use performance insight to decide what to make next, and you can explain what’s working and why.
• You don’t just collaborate - you bring people into your world. You’re keen to get stuck in, easy to work with, and great at putting colleagues at ease in front of the camera.
• You love creating, you have a sharp instinct for what stops the scroll and how to hold attention once you’ve got it.
• You’ve successfully managed organic social media for a consumer brand, ideally on Meta platforms.
• You’ve enthusiastically managed micro-creator or influencer partnerships, including scouting and negotiating fees.
• You’re happy working in the London Bridge office three days a week, Tuesday to Thursday, and the occasional evening or weekend when we’re out at events.

Salary: £40,000 per annum

Our Head Office is in London Bridge, but we offer a hybrid, flexible working environment. We have an engaged, collaborative approach to work, supportive leadership team, and our perks are great.

Here are some of the Pact Perks we currently offer:

• Hybrid working model (everyone is in the office Tuesday, Wednesday and Thursday)
• Flexi-time working, with core hours (10:00–16:00)
• 23 days holiday (increasing annually up to 27 days) plus 3 days extra between Christmas & New Year, plus a day off for your birthday!
• Monthly at-home coffee allowance
• Enhanced Workplace Pension
• Income Protection
• Group Life Assurance
• Cycle to Work Scheme
• Workplace Nursery Benefit
• Employee Assistance Program (inc. counselling)