Teams at Leonardo Hotels

Greet and check guests in/out, support Front Office operations, deliver five-star customer service, provide local recommendations, handle guest enquiries, and collaborate with hotel teams to create memorable stays.

Lead and manage the Front Office department, oversee daily operations and strategic initiatives, engage and inspire the team to meet KPIs, deliver exceptional guest service, act as hotel ambassador, complete Duty Manager shifts, and collaborate with other departments to create memorable guest experiences.

Provide warm, professional front-desk service including check-in/check-out, answering phones, handling guest enquiries and complaints, upselling rooms/offers, using hotel systems, following safety and data-protection protocols, and collaborating with colleagues to deliver excellent guest experiences.