Be Yourself – Be a Bold Team Player – Be Leonardo
Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland!
We are looking for a Cluster HR Manager to drive the HR Strategy across our 50+ hotels and offices throughout the UK and Ireland. This is a great role for an HR generalist or employee relations specialist who is keen to take the next step in their career, with a wide remit which includes employee relations and engagement.
Reporting to the Group HR Manager, this is a hands on role where you will be working with a variety of different stakeholders throughout the business including senior leaders, HR teams, line managers and employees. You will have approximately 5 direct reports with responsibility for the day to day line management of the Cluster HR Team.
The hotels you will be responsible for are Leonardo Royal Oxford, Leonardo Watford, Leonardo Milton Keynes, Leonardo Royal Southampton Grand Harbour, Leonardo Southampton and Leonardo Swindon.
This role will require frequent travel to our locations throughout the UK and Ireland, however when you are not travelling, you will have an office base within one of our hotels and the opportunity for hybrid working. We are happy to be flexible on location and this can be discussed at interview.
Your responsibilities will include:
•Act as the HR lead for the cluster, providing pragmatic, legally compliant HR advice across all employee relations and people matters.
• Lead and embed company-wide HR and people strategies at the cluster level, including engagement, wellbeing, inclusion, talent, and employer brand initiatives.
• Work with General Managers and function leaders to review people metrics, identify trends and risks, and agree on targeted actions through regular review meetings.
• Coach, develop, and support people managers to build strong people-management capability in a fast-paced, service-driven environment.
• Maintain a macro view of recruitment activity across the cluster, working with internal resourcing support and approved third-party partners to ensure timely, high-quality hiring.
• Ensure compliance with employment legislation, HR policies, Right to Work requirements, and National Minimum Wage regulations across the cluster.
• Oversee onboarding and induction processes, ensuring all new starters receive a high-quality experience, including delivery of face-to-face HR induction within agreed timelines.
• Champion career development and succession planning, enabling internal progression through structured development pathways and mobility opportunities.
• Act as people systems champion (e.g. HRIS), ensuring data accuracy, effective use of systems, and adoption of best practice.
• Support payroll governance by monitoring submission deadlines, following up on outstanding data with managers, and completing managerial payroll checks as required (note: the role does not process payroll).
• Manage and support organisational change activity, including restructures, role changes, and new site openings.
• Maintain a visible, trusted, and hands-on HR presence across cluster locations.
• Support ad-hoc people projects and continuous improvement initiatives.
• Undertake any other reasonable duties aligned to the role.
What we're looking for:
Demonstrable track record in a fast paced HR role; with the ability to build credible working relationships at all levels, with an adaptable and supportive style as subject matter expert for employment law and generalist HR
CIPD qualified (or equivalent experience) with previous experience as a generalist HR manager which includes experience in managing and advising on complex employee relations issues ideally within the hospitality/retail sector
Mental Health First Aider qualified or open to becoming qualified would be desirable
Ability to work both strategically and operationally, adapting to meet the needs of the business
Ability to demonstrate keen commercial acumen and understand the complexities and drivers of the hotel business model
High attention to detail, IT literacy and the ability to track and record performance through meaningful Management Information
Excellent communication and presentation skills, ability to effectively manage key relationships with experience of managing a team
Ability to be flexible and travel throughout the UK and Ireland
Special rates on Leonardo Hotel rooms across the UK & Europe
Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
Talent referral scheme
Thank You Week: from ice cream trucks to yoga classes and lots in between!
Wellbeing Calendar
Ongoing job-related training programmes with clear paths for progression
We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
Why come join us as a Cluster HR Manager?We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!
