Jobs at Leonardo Hotels

Lead and manage the Front Office department, oversee daily operations and strategic initiatives, engage and inspire the team to meet KPIs, deliver exceptional guest service, act as hotel ambassador, complete Duty Manager shifts, and collaborate with other departments to create memorable guest experiences.

Coordinate contracted meetings and events from booking through post-event debrief. Gather event details, rooming lists, timings, and revenue information; update Opera and Sales & Catering; produce function sheets; brief hotel operations teams; post revenue; and build client relationships to encourage rebooking, upselling, and cross-selling. Support lead generation, customer service, venue feedback, and compliance with departmental procedures.

Welcomes hotel guests and serves as an ambassador for the hotel. Manages check-in and check-out, provides local recommendations, delivers friendly and professional service, collaborates with hotel departments, and supports Front Office objectives and service standards.

Owns financial performance, reporting, budgeting, forecasting, governance, and commercial finance support across a London hotel portfolio. Partners with general managers and regional operations leaders to improve revenue, profitability, productivity, and investment returns. Leads management reporting, controls, audit support, risk management, financial analysis, and a regional finance team while driving process improvement and accountability.

Manage meetings and events enquiries, convert leads into bookings, produce function sheets, liaise with operational teams, update event systems, achieve revenue targets, build client relationships, and gather client feedback to ensure smooth, high-quality events.

Greet and serve guests in the hotel restaurant and bar, take orders, deliver food and beverages, build rapport, ensure excellent guest experiences, work collaboratively with the team, and follow hotel hospitality standards.

Provide friendly, efficient food & beverage service, deliver exceptional guest care, resolve guest concerns, follow company policies and health & safety rules, collaborate with colleagues, use hotel systems correctly, participate in training and development, and support hotel initiatives to meet KPIs and customer satisfaction targets.