Jobs at Law Business Research

Executes event marketing campaigns across email, social media, websites, and digital platforms to generate leads, registrations, and revenue. Responsibilities include building marketing plans, creating and testing campaigns, managing audience segmentation, analyzing performance and ROI, maintaining budgets, coordinating partnerships and event activities, and reporting results. The role also mentors marketing assistants, conducts event interviews, supports on-site operations, and develops specialized knowledge of event audiences and brands.

Leads the global Customer Success function across enterprise and mid-market portfolios, driving retention, adoption, engagement, customer value, and expansion. Builds and develops a high-performing team, establishes scalable customer journeys and operating models, and leads ChurnZero adoption. Partners with Sales, Product, Marketing, Support, and leadership on renewals, customer insights, product adoption, and commercial outcomes.

Manage a portfolio of B2B customers throughout onboarding and the customer lifecycle. Build relationships, create success plans, monitor customer health and engagement, deliver reviews and training, improve product adoption, mitigate churn risks, support renewals, identify expansion opportunities, and maintain accurate account records. The role uses customer success platforms and collaborates with Sales, Product, Marketing, Support, and Retention teams to improve customer outcomes and scalable engagement programs.

Reports on the business of major global law firms through breaking news, exclusives, enterprise stories, and analysis. Builds high-level source networks, investigates firm leadership, finances, compensation, hiring, strategy, and market trends, and analyzes datasets on performance and growth. Uses data visualization tools to make complex information accessible and collaborates with newsroom colleagues to produce authoritative digital journalism.

Build and execute a comprehensive sales enablement strategy covering seller onboarding, continuous development, sales methodology, product knowledge, playbooks, content, and workflow-based training. Partner with Sales, Revenue Operations, Marketing, and Product to improve seller productivity, CRM adoption, process consistency, and commercial performance. Develop enablement programs, maintain knowledge assets, support Salesforce usage, and measure impact through metrics including pipeline generation, conversion, sales-cycle velocity, and revenue.

Manage and grow the Academy sponsorship portfolio through new sponsor acquisition, upselling and account support. Conduct outreach and sales calls, maintain CRM pipelines, engage sponsors regularly, coordinate internal delivery, and contribute to sponsorship and course experience improvements informed by market trends.

Reports on international arbitration for Global Arbitration Review, producing complex specialist articles, exclusive news, analysis, interviews, roundtables, surveys, and event coverage. Uses proprietary and external data to identify persuasive stories, builds a strong source network, and represents the brand at client meetings, conferences, and networking events in London and internationally. The role requires accurate, high-quality writing, analytical ability, organization, initiative, and strong communication skills.

Drive net-new Law.com subscriptions across EMEA by building pipeline, executing outbound sales, engaging senior stakeholders, delivering demos and proposals, negotiating contracts, and closing complex B2B deals. Develop regional go-to-market strategy with Marketing, Product, Revenue Operations, Customer Success, and the US team. Provide market intelligence, refine sales processes, support future hiring, and represent Law.com at relevant events and client meetings.