Teams at Law Business Research

Executes event marketing campaigns across email, social media, websites, and digital platforms to generate leads, registrations, and revenue. Responsibilities include building marketing plans, creating and testing campaigns, managing audience segmentation, analyzing performance and ROI, maintaining budgets, coordinating partnerships and event activities, and reporting results. The role also mentors marketing assistants, conducts event interviews, supports on-site operations, and develops specialized knowledge of event audiences and brands.

Leads the global Customer Success function across enterprise and mid-market portfolios, driving retention, adoption, engagement, customer value, and expansion. Builds and develops a high-performing team, establishes scalable customer journeys and operating models, and leads ChurnZero adoption. Partners with Sales, Product, Marketing, Support, and leadership on renewals, customer insights, product adoption, and commercial outcomes.

Manage a portfolio of B2B customers throughout onboarding and the customer lifecycle. Build relationships, create success plans, monitor customer health and engagement, deliver reviews and training, improve product adoption, mitigate churn risks, support renewals, identify expansion opportunities, and maintain accurate account records. The role uses customer success platforms and collaborates with Sales, Product, Marketing, Support, and Retention teams to improve customer outcomes and scalable engagement programs.