Jobs at Klaviyo

Senior HR Business Partner for EMEA GTM teams providing strategic HR partnership, executive coaching, and employment-law-compliant employee relations across UK, Ireland, France, and Germany. Drive DEI, people analytics, talent management, performance reviews, succession planning, org design, and cross-border change initiatives while partnering with HR COEs and supporting occasional travel.

Lead enterprise customer implementations from presales scoping through launch. Define and present Statements of Work, manage project scope, budgets, resources, timelines, risks, migrations, and cross-functional teams. Build stakeholder relationships, advise on technology-stack integrations, and apply API and webhook expertise to deliver customer use cases. Partner with Sales, Solutions Architecture, Customer Success, and Support to accelerate value, maintain implementation health, mentor colleagues, and improve delivery processes.

Own product, Help Centre, and Customer Education localisation across languages. Manage language contractors and vendors, quality standards, localisation workflows, Smartling TMS, machine translation, and AI-driven translation initiatives. Partner with Product, Engineering, Data, and internal stakeholders to build scalable localisation solutions, influence roadmaps, improve efficiency, and represent international customer needs.

Lead enablement strategy and roadmap for EMEA enterprise sales. Design and deliver onboarding, training, workshops, and coaching (discovery, demo, negotiation). Drive adoption of sales methodology, measure enablement impact, partner cross-functionally, and present Quarterly Business Reviews to sales leadership.

Lead and scale a team of Mid-Enterprise Customer Success Managers to drive retention, expansion, and customer satisfaction. Build engagement models and success plans, coach and develop team members, analyze usage and health signals, manage executive relationships, lead strategic account planning, remove roadblocks, and partner cross-functionally to deliver business outcomes. Incorporate AI to improve workflows and enable long-term customer value.

Manage and grow an enterprise partner portfolio across Northern Europe by recruiting, enabling, and co-selling with marketing agencies and systems integrators. Drive partner-sourced pipeline and bookings, execute growth strategies, manage referrals and co-selling, enable partner certifications, collaborate cross-functionally, and meet revenue targets while traveling up to 25% regionally.