Jobs at Klaviyo

Manage customer success for Klaviyo’s small and medium-sized business segment. Build customized success plans, reduce churn, identify expansion opportunities, advise customers on marketing strategies, review performance, explain platform capabilities, support commercial conversations, and provide product feedback. The role requires strong CRM, campaign management, digital marketing, analytics, marketing automation, communication, and problem-solving skills in a hybrid London environment.

The Account Executive will drive mid-enterprise sales across Northern Europe, developing client and partner relationships, managing the sales process, and delivering revenue through Klaviyo’s marketing technology platform. The role may involve client or partner work, team meetings, industry events, and new-hire onboarding, with travel of up to 10%.

Build and maintain detection-as-code, security tooling, and automated response workflows across enterprise, cloud, and product environments. Triage alerts, investigate and respond to cyber threats, conduct digital forensics and threat hunts, support security data lakes and SIEM platforms, and develop AI-first security systems. The role includes on-call participation, collaboration with threat intelligence, pipeline improvements, and mentoring other security engineers.

Manage the full sales cycle across MEA, from qualification and product demos through closing. Build and develop a sustained pipeline, sell Klaviyo’s MarTech SaaS solutions to founders, business owners, marketers, retailers, and brands, and accurately forecast territory performance. The role also involves outbound prospecting, relationship building, supporting peers, mentoring new Account Executives, and participating in broader team initiatives.

Lead enterprise customer implementations from presales scoping through launch. Define and present Statements of Work, manage project scope, budgets, resources, timelines, risks, migrations, and cross-functional teams. Build stakeholder relationships, advise on technology-stack integrations, and apply API and webhook expertise to deliver customer use cases. Partner with Sales, Solutions Architecture, Customer Success, and Support to accelerate value, maintain implementation health, mentor colleagues, and improve delivery processes.

Lead enablement strategy and roadmap for EMEA enterprise sales. Design and deliver onboarding, training, workshops, and coaching (discovery, demo, negotiation). Drive adoption of sales methodology, measure enablement impact, partner cross-functionally, and present Quarterly Business Reviews to sales leadership.

Manage and grow an enterprise partner portfolio across Northern Europe by recruiting, enabling, and co-selling with marketing agencies and systems integrators. Drive partner-sourced pipeline and bookings, execute growth strategies, manage referrals and co-selling, enable partner certifications, collaborate cross-functionally, and meet revenue targets while traveling up to 25% regionally.