Jobs at Harrods

Design and build responsive, modular email templates and reusable content blocks using tools like Figma and Emarsys. Implement dynamic, personalised content, optimise for accessibility, dark mode and client compatibility, and monitor performance to recommend improvements. Collaborate with CRM, creative, copywriting and strategy teams; deliver within tight deadlines.

Deliver and operationalise the reward strategy, managing salary reviews, bonus cycles, commission plans, benchmarking and compliance. Provide expert compensation advice, perform market analysis, modelling and budget tracking, and optimise HR systems (Workday) to improve reward processes and stakeholder experience.

Lead sub-editing across print, digital, social, email, video, packaging and internal channels. Ensure accuracy, consistency, brand alignment, fact-checking and grammatical quality. Write and refine headlines and captions, manage workloads and freelance resources, mentor and line-manage sub-editing staff, and drive editorial best practice and workflow improvements.

Lead design, build and delivery of Harrods' on-premises and cloud infrastructure. Drive cloud migration, create roadmaps, implement governance, automation (Ansible/Terraform/GitLab), cost optimisation, and partner with security and application teams to ensure secure, scalable platforms.

Manage and execute end-to-end loyalty initiatives for Harrods Rewards, including promotions, email and lifecycle campaigns, creative briefs, and cross-team delivery to drive retention and customer lifetime value.

The Talent Acquisition Manager will lead a large recruitment team to attract and hire talent across various roles, enhancing candidate experience and employer branding while utilizing data to improve recruitment outcomes.

Support and manage production and non-production application environments, own deployment pipelines, triage incidents in ITSM, improve CI/CD, collaborate across teams, and ensure monitoring, security, and performance best practices.