Jobs at Harrods

Coordinates procurement for interior design projects from estimating through delivery and installation. Manages project budgets, purchase and sales orders, supplier relationships, delivery tracking, financial records, payments, profitability analysis, and project reporting. Works with designers, buying teams, suppliers, manufacturers, and installation stakeholders to resolve discrepancies, maintain accurate trackers, and support successful client projects.

Lead Harrods’ infrastructure and cloud platform strategy, supporting physical, virtual, on-premises, and Azure environments. Develop technology roadmaps, governance principles, and cloud migration plans while partnering with Infrastructure, Applications, Information Security, and Architecture teams. Drive Azure networking, policy governance, FinOps, automation, orchestration, security, and platform delivery. Provide technical leadership, influence decisions, solve root-cause problems, and coach teams through a multi-year infrastructure transformation.

Design and build visually compelling, responsive email campaigns across editorial, promotional, triggered, and transactional communications. Create digital assets, modular templates, and dynamic content using Figma, Photoshop, and Emarsys. Collaborate with content, CRM, creative, and strategy teams, incorporate feedback, and test campaigns across devices, email clients, mobile platforms, and dark mode. Support ongoing optimisation of customer engagement while maintaining brand, functional, personalisation, and accessibility standards.

Supports social media channel operations through content planning, scheduling, publishing, community management, analytics setup, reporting, and content quality reviews. Coordinates with Marketing, Media, Creative, and wider teams to ensure campaigns and brand partnerships are delivered accurately and on time. The role requires strong organization, communication, attention to detail, and the ability to manage competing priorities in a fast-paced luxury retail environment.

Leads the design, build, approval, and continuous improvement of Harrods marketing, triggered, and lifecycle emails. Maintains responsive Emarsys templates, ensures mobile optimization and accessibility, oversees design quality, and manages Email Designers and Developers. Collaborates with CRM, Content, and Creative teams to deliver commercially effective, on-brand customer communications. Uses analytics, competitor research, and user testing to inform creative decisions.

Manage and engage social media communities, moderate discussions, monitor sentiment and trends, provide insights for social strategy, support crisis and reputation management, and improve community workflows, reporting, and engagement performance.

Lead visual content creation for Harrods Lifestyle across magazine, website, social media, and brand partnership channels. Develop concepts, shot lists, product selections, and visual direction; oversee image selection, retouching, post-production, and behind-the-scenes content. Collaborate with editors, art directors, and cross-functional teams to align creative work with editorial and commercial goals while managing multiple projects and tight deadlines.

Lead delivery of luxury interior projects from concept to installation. Produce technical drawings and specifications, manage budgets, timelines and procurement, conduct site visits, oversee bespoke FF&E and joinery, present to clients, and mentor junior designers. Must submit a portfolio of high-end projects.