Jobs at Harrods

Administer watch repairs from workshop estimate through final client collection. Liaise with clients, brands, workshops, and internal teams; verify repair quality and invoices; maintain repair records, pricing documents, and systems; monitor SLAs and chase overdue work; manage communications and complaints; calculate client charges; and coordinate secure domestic and international dispatches.

Manage and engage social media communities, moderate discussions, monitor sentiment and trends, provide insights for social strategy, support crisis and reputation management, and improve community workflows, reporting, and engagement performance.

Supports digital content planning, campaign execution, workflow coordination, performance reporting, analytics tracking, and optimization across web, app, and CRM channels. The role manages content calendars, campaign tracking assets, stakeholder requirements, and reporting insights while collaborating with content, marketing, media, and creative teams. This is a 12-month hybrid fixed-term contract requiring at least three days onsite each week.

The Senior Workday Analyst will lead design and optimization of Workday solutions, mentor analysts, and ensure solutions align with platform standards.

Coordinates the full lifecycle of contingent workers, including onboarding, extensions, changes, offboarding, contracts, compliance checks, documentation, invoices, and record maintenance. Acts as a liaison among workers, hiring managers, recruitment suppliers, and internal teams. Supports audits, governance, seasonal workforce mobilisation, and process improvement while ensuring compliance with AWR, IR35, GDPR, and company policies.

Provide end-to-end employee relations case management (behaviour, absence, performance, parental leave, flexible working), coach managers on people management and policy application, ensure legal compliance, use HR data to identify trends and improve processes, deliver training, maintain accurate records, and support junior team development.

Perform final quality control inspections on luxury watches, including cases, bracelets, and movements. Validate timing tests, ensure compliance with Rolex and Harrods standards, complete bracelet and strap adjustments, train new starters, and support workshop administration. The role requires meticulous attention to detail, technical watchmaking knowledge, problem-solving ability, and proficiency with Microsoft Excel and Word. It is permanent and fully onsite, five days per week.

Leads product catalogue data acquisition and creation through a team of administrators. Coordinates with buying, merchandising, and online trade teams to meet product launch timelines, manages workload and resourcing, drives SLA and KPI performance, prepares reporting, and implements process and system improvements. The role also requires stakeholder, supplier, brand, and third-party relationship management, with experience in product catalogue operations, e-commerce, supply chain, or multinational environments valued.

Leads talent acquisition for concession partners, overseeing pre-hire attraction, assessment, selection, agency relationships, onboarding, induction, reporting, and service performance. Builds and manages high-performing teams, partners with HR and business stakeholders, ensures recruitment processes meet SLAs and compliance requirements, and supports talent development and retention strategies across retail concession operations.

Owns complex business-as-usual activities, system improvements, and operational projects supporting Customer Service teams. Responsibilities include requirements gathering, system testing, process documentation, stakeholder management, training, business continuity planning, data protection and PCI compliance, and processing customer data requests. The role also supports Operations Assistants, drives continuous improvement, maintains operational standards, and coaches colleagues.

Lead CRM planning and execution across newsletters, brand media, and marketing communications. Own personalised campaigns, segmentation, A/B testing, retention KPIs, budgets, forecasts, and CRM automation initiatives. Collaborate with stakeholders, IT teams, system providers, and Data Science to develop Next Best Action strategies that improve engagement, conversion, and customer lifetime value. Resolve technical issues and identify operational efficiencies across the CRM communications programme.

Manage end-to-end UK payroll delivery across the Group, ensuring accurate, compliant, timely payments and statutory reporting. Own payroll schedules, controls, reconciliations, funding, systems, audits, risk management, and continuous improvement. Lead and develop the payroll team, resolve complex issues, manage stakeholders and external providers, oversee system upgrades and testing, and provide reporting and operational expertise for legislative and business changes.

Manage and execute end-to-end loyalty initiatives for Harrods Rewards, including promotions, email and lifecycle campaigns, creative briefs, and cross-team delivery to drive retention and customer lifetime value.

Lead strategic procurement for the IT category, covering hardware, software, and services. Develop category strategies, analyze spend, conduct tenders, negotiate contracts, manage suppliers, deliver savings, and ensure governance, compliance, risk mitigation, and performance improvement. The role requires strong stakeholder influence, supplier relationship management, commercial negotiation, data analysis, contract management, and experience with procurement or sourcing systems.

Lead delivery of luxury interior projects from concept to installation. Produce technical drawings and specifications, manage budgets, timelines and procurement, conduct site visits, oversee bespoke FF&E and joinery, present to clients, and mentor junior designers. Must submit a portfolio of high-end projects.

Support and manage production and non-production application environments, own deployment pipelines, triage incidents in ITSM, improve CI/CD, collaborate across teams, and ensure monitoring, security, and performance best practices.