Jobs at Harrods

Manage end-to-end UK payroll delivery across the Group, ensuring accurate, compliant, timely payments and statutory reporting. Own payroll schedules, controls, reconciliations, funding, systems, audits, risk management, and continuous improvement. Lead and develop the payroll team, resolve complex issues, manage stakeholders and external providers, oversee system upgrades and testing, and provide reporting and operational expertise for legislative and business changes.

Support Corporate Partnerships by administering campaign delivery: monitoring performance, preparing briefings and presentations, maintaining partner pages and records, coordinating meetings and calendars, producing insight reports, conducting research, and ensuring timely, accurate project tasks to improve partnership performance.

Manage and execute end-to-end loyalty initiatives for Harrods Rewards, including promotions, email and lifecycle campaigns, creative briefs, and cross-team delivery to drive retention and customer lifetime value.

Handle high-volume, complex customer complaints for post-sale issues (furniture, nursery furniture, technology). Coordinate resolutions between brands, retail teams and customers, review feedback channels, respond to customers, and deliver exceptional, brand-aligned service in a hybrid on-site/home working model.

Deliver and operationalise the reward strategy, managing salary reviews, bonus cycles, commission plans, benchmarking and compliance. Provide expert compensation advice, perform market analysis, modelling and budget tracking, and optimise HR systems (Workday) to improve reward processes and stakeholder experience.

Manage and engage social media communities, moderate discussions, monitor sentiment and trends, provide insights for social strategy, support crisis and reputation management, and improve community workflows, reporting, and engagement performance.

Supports the organic social media strategy by managing content calendars, coordinating briefs and publishing, maintaining channel quality, monitoring performance, preparing reports, and using insights to optimize engagement and growth. The role also supports social channel governance, security, compliance, audits, and content delivery processes while collaborating with marketing, media, creative teams, and stakeholders.

Lead strategic procurement for the IT category, covering hardware, software, and services. Develop category strategies, analyze spend, conduct tenders, negotiate contracts, manage suppliers, deliver savings, and ensure governance, compliance, risk mitigation, and performance improvement. The role requires strong stakeholder influence, supplier relationship management, commercial negotiation, data analysis, contract management, and experience with procurement or sourcing systems.

Create social-first digital content and motion graphics for organic and paid channels, edit short-form video (Reels/TikTok), collaborate with cross-functional teams, apply audience and performance insights to optimize creative, and maintain a consistent luxury brand identity. Portfolio required.

Create social-first digital content and creative assets for organic and paid social channels. Develop motion graphics, edit video, adapt templates, and create bespoke campaign solutions while maintaining a premium brand identity. Collaborate with creative, content, and cross-functional teams, using audience insights, performance data, and social trends to optimize visual storytelling and engagement across platforms including Instagram and TikTok.

Lead end-to-end monthly payroll processing, ensuring accurate, compliant, and timely pay. Manage interfaces, reconciliations, pension administration, statutory requirements, audit standards, system enhancements, testing, reporting improvements, and stakeholder liaison. Coach payroll administrators and act as escalation and deputy for the Assistant Payroll Manager during a 12-month fixed-term maternity cover.

The Talent Acquisition Manager will lead a large recruitment team to attract and hire talent across various roles, enhancing candidate experience and employer branding while utilizing data to improve recruitment outcomes.

Lead delivery of luxury interior projects from concept to installation. Produce technical drawings and specifications, manage budgets, timelines and procurement, conduct site visits, oversee bespoke FF&E and joinery, present to clients, and mentor junior designers. Must submit a portfolio of high-end projects.

The Senior Workday Analyst will lead design and optimization of Workday solutions, mentor analysts, and ensure solutions align with platform standards.

Deliver targeted, insight-led attraction strategies to build diverse, proactive talent pipelines. Partner with stakeholders to improve hiring outcomes using data, market intelligence, LinkedIn tools, and inclusive attraction practices while driving internal mobility and measurable recruitment results.