Email Designer

We are currently recruiting for an Email Designer to create engaging, responsive email campaigns that bring our brand to life and deliver exceptional customer experiences across every touchpoint.

Please attach your portfolio with your application for consideration.

About the Role

As an Email Designer, you will play a key role in the creation and delivery of visually compelling email campaigns across editorial, promotional, triggered, and transactional communications. Working closely with Content, CRM, Creative, and Strategy teams, you will design and build high-quality emails that are both brand-led and performance-driven.

You will help ensure every campaign is visually engaging, optimised for mobile devices, aligned with email best practices, and contributes to ongoing improvements in customer engagement and performance.

Key Responsibilities

• Design high-quality email campaigns in Figma for editorial, promotional, and brand partner communications.
• Create engaging digital assets in Photoshop for email content across a variety of categories, including fashion, beauty, food, and technology.
• Build and deploy responsive, modular email templates within Emarsys using reusable content blocks and dynamic content variations.
• Collaborate with internal stakeholders to incorporate feedback and ensure all emails meet creative, functional, accessibility, and personalisation requirements.
• Test and optimise emails across devices, email clients, mobile platforms, and dark mode environments to deliver a seamless customer experience.
• Support the continuous improvement of email design processes, templates, and creative performance through testing and best practice adoption.

Depending on your role, you may be fully on-site or have a mix of on-site and home working. This is what we refer to as Hybrid. Our hybrid working policy allows colleagues to work from home for part of the week, with a minimum of three days on-site, depending on business needs.

Please see our Hybrid@Harrods policy on our Careers Site for more information, or speak with a member of our Talent Acquisition team if you have any questions regarding the requirements for this role.

About You

You are a creative and detail-oriented designer with a passion for digital communications and customer experience. You enjoy turning briefs into engaging, effective email campaigns that balance strong visual design with commercial objectives.

You are comfortable managing multiple projects simultaneously and can adapt to changing priorities while maintaining a high standard of work. You thrive in a collaborative environment, building strong relationships with stakeholders and contributing positively to the wider team. Most importantly, you are curious, eager to learn, and excited by the opportunity to develop your skills in a fast-paced digital environment.

You'll Also Have

• Strong proficiency in Adobe Creative Suite, particularly Photoshop, alongside experience using Figma.
• A solid understanding of email design best practices, including responsive design, mobile optimisation, accessibility, and email testing.
• Experience working with email marketing platforms and dynamic content, with exposure to triggered and automated email campaigns considered advantageous.
• An understanding of customer-centric design principles and the ability to create engaging, conversion-focused communications.
• Knowledge of HTML for email and experience working within email builders such as Emarsys would be beneficial.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and experience for the role, we believe in recognising potential and valuing individual strengths. If you can demonstrate most of the skills and experience needed to succeed in this role, we would encourage you to apply.

At Harrods, we believe the personality and authenticity of our people are what set us apart. We celebrate and welcome applications from all cultures, backgrounds, tastes, and experiences, and we are proud to foster an inclusive culture where people from all walks of life can grow and thrive.

What makes you unique makes us exceptional.

Additional Information:

Time Type:

Department: