Teams at Harrods

Design and build responsive, modular email templates and reusable content blocks using tools like Figma and Emarsys. Implement dynamic, personalised content, optimise for accessibility, dark mode and client compatibility, and monitor performance to recommend improvements. Collaborate with CRM, creative, copywriting and strategy teams; deliver within tight deadlines.

Deliver and operationalise the reward strategy, managing salary reviews, bonus cycles, commission plans, benchmarking and compliance. Provide expert compensation advice, perform market analysis, modelling and budget tracking, and optimise HR systems (Workday) to improve reward processes and stakeholder experience.

Lead sub-editing across print, digital, social, email, video, packaging and internal channels. Ensure accuracy, consistency, brand alignment, fact-checking and grammatical quality. Write and refine headlines and captions, manage workloads and freelance resources, mentor and line-manage sub-editing staff, and drive editorial best practice and workflow improvements.