Teams at Harrods

Administer watch repairs from workshop estimate through final client collection. Liaise with clients, brands, workshops, and internal teams; verify repair quality and invoices; maintain repair records, pricing documents, and systems; monitor SLAs and chase overdue work; manage communications and complaints; calculate client charges; and coordinate secure domestic and international dispatches.

Manage and engage social media communities, moderate discussions, monitor sentiment and trends, provide insights for social strategy, support crisis and reputation management, and improve community workflows, reporting, and engagement performance.

Supports digital content planning, campaign execution, workflow coordination, performance reporting, analytics tracking, and optimization across web, app, and CRM channels. The role manages content calendars, campaign tracking assets, stakeholder requirements, and reporting insights while collaborating with content, marketing, media, and creative teams. This is a 12-month hybrid fixed-term contract requiring at least three days onsite each week.