Jobs at Dwelly

Lead an AI engineering area from technical direction and product delivery through team growth. Build and operate LLM and agentic workflows, including evaluation, observability, human feedback, and safe fallbacks. Remain hands-on with architecture, coding, debugging, integrations, and legacy migration while hiring and developing engineers and future leaders. Partner with product and operations to improve automation, reliability, customer outcomes, and business economics.

Own day-to-day operations for Dwelly’s five-floor London headquarters. Responsibilities include coordinating facilities, maintenance, cleaning, security, health and safety, suppliers, office equipment, budgets, invoices, deliveries, access, visitors, onboarding logistics, and workplace events. The role also focuses on improving office processes, maintaining high operational standards, resolving issues proactively, and creating a welcoming employee experience.

Support Dwelly’s leadership team by managing calendars, inboxes, scheduling, briefings, travel, expenses, and confidential workflows. Build and lead the company’s EA function, including hiring, onboarding, coaching, process development, standards, and operational tools. The role requires exceptional organization, judgment, discretion, communication, autonomy, and experience supporting senior executives in fast-paced environments.

Own Dwelly’s revenue operations function, including commercial reporting, forecasting, pricing, fee realization, CRM governance, data quality, incentive plans, performance management, and integration of acquired agencies. Build a single source of truth for portfolio, revenue, and margin; establish operating cadences; improve ancillary revenue; and create scalable commercial systems, targets, and processes for a rapidly expanding branch network.

Lead Dwelly’s Launch function for acquired lettings agencies, building repeatable integration playbooks, tooling, metrics, and operating processes. Oversee acquired businesses before integration, including P&L, people, trading, and synergy capture. Manage concurrent migrations, team growth, sensitive employee transitions, and partner-agency platform rollouts. Collaborate with Product to improve the integration platform and deputise for the Director of Launch.

Manage the day-to-day payments operation across multiple agencies, leading finance administration teams and ensuring SLA performance, processing accuracy, arrears management, and SOP adherence. Responsibilities include people management, coaching, performance scorecards, quality controls, exception resolution, root-cause analysis, and handling complex payment escalations involving landlords, tenants, banks, and suppliers. The role also partners cross-functionally on operational consistency, team scaling, and automation initiatives.

Manage Dwelly’s compliance framework across AML, data protection, lettings regulation, training, policies, reporting, and regulatory monitoring. Serve as MLRO and DPO, oversee customer due diligence, sanctions screening, GDPR compliance, regulatory relationships, and compliance integration for acquired agencies. Partner with legal, operations, product, people, and leadership teams to embed compliance across a fast-growing residential lettings business.

Own Dwelly’s agency-owner community as a demand-generation and platform-adoption engine. Build long-term relationships through roundtables, dinners, meetups, LinkedIn content, and community programs. Partner with marketing and M&A teams to warm acquisition pipelines, provide market intelligence, maintain CRM segmentation, drive platform adoption, and report on engagement, pipeline influence, appointments, deals, and activations.

Manage post-acquisition launches across UK locations, coordinating client onboarding, data and process migration, operational consolidation, lease terminations, KPI monitoring, issue resolution, and employee transitions. The role involves managing multiple integration projects, resolving roadblocks, maintaining risk registers, supporting local teams, and extensive onsite travel. Candidates should be highly organized, analytical, communicative, adaptable, and comfortable working hands-on in fast-paced operational environments.

Provide broad commercial legal support across fundraising, M&A, AI and data regulation, product launches, litigation, employment, compliance, and general commercial matters. Work autonomously with senior counsel, advise product and engineering teams, manage legal AI repositories, and use AI tools, automation, templates, playbooks, and coding approaches to scale legal operations.

Own cross-functional operational initiatives across agencies, landlords, tenants, payments, maintenance, and product teams. Responsibilities include scaling processes, designing SOPs, building KPI dashboards, supporting acquisition integrations, analyzing data, improving provider platforms, rolling out playbooks, driving ancillary-service revenue, and optimizing speed, reliability, cost, and service quality. The role requires hands-on use of AI and may involve UK travel.

Supports post-acquisition integration projects through project coordination, data migration, operational consolidation, documentation, KPI monitoring, stakeholder communication, and employee transitions. Travels regularly to acquired UK business locations to provide hands-on launch support, build local relationships, and resolve implementation issues. The role is designed as a development pathway toward Launch Manager.

Own IT projects for newly acquired agencies, including discovery, legacy supplier exit, MSP onboarding, digital transformation, and group-wide rollouts. Coordinate stakeholders, site surveys, cutovers, Statements of Work, risks, milestones, change requests, and communications. Maintain IT inventories, secure administrative access, challenge MSP estimates and delivery, manage handovers, and create repeatable onboarding playbooks. The role is client-side and requires technical literacy without hands-on engineering.

Sell lettings services directly to landlords, increasing property share of wallet, upgrading clients to fully managed and higher-priced service tiers, and converting inbound leads into valuer visits and signed terms. The role involves consultative discovery, objection handling, closing, CRM documentation, and sharing effective value propositions with agency MDs and valuers. Performance is measured by new revenue, properties won, service-tier upgrades, and inbound conversion.

Win new landlord instructions through rapid enquiry response, rental valuations, persuasive presentations, relationship building, and disciplined pipeline follow-up. Develop referral networks across the local property community, protect pricing, prioritize profitable landlords and properties, and collaborate with AI agents through the CRM. The role requires face-to-face business development, local market knowledge, professional standards, and ownership of branch growth.

Lead a frontline lettings operations team across tenant finding, property management, and payments. Own daily delivery, KPIs, workflow allocation, coaching, performance management, quality, customer experience, and process improvement. Implement new technology and AI-enabled workflows, analyze operational data, resolve bottlenecks, and maintain team morale through rapid change. Regular travel between regional branches and quarterly London HQ visits are required.

Own and optimize telephony, messaging, email, and WhatsApp communication infrastructure. Configure providers, manage routing workflows, troubleshoot incidents, support CRM integrations, and coordinate testing and vendor escalations. Assist with telecom integrations during acquisitions, including number porting, migrations, technical diagrams, and automation. Monitor channel reliability, delivery quality, and performance while providing internal support and improving operational processes.

Own CRM and email communications across multiple agency brands using Mailchimp. Manage databases, list hygiene, segmentation, deliverability, recurring newsletters, campaign deployment, performance reporting, templates, and acquisition onboarding. Improve engagement through data-informed optimisation and automate repetitive workflows using Zapier and AI tools. Maintain documentation, support email asset creation in Canva and Figma, and manage Google Business Profiles across the portfolio.

Own end-to-end development of automation and AI-driven systems across tenant find, property management, or payments. Responsibilities include understanding complex operational workflows, identifying automation opportunities, designing scalable architectures, collaborating with product managers, making pragmatic AI and agentic system decisions, and delivering reliable solutions from concept through production. The role requires strong product judgment, technical ownership, and the ability to improve business outcomes in a fast-changing environment.

Leads branch performance across team management, landlord retention and acquisition, pricing, service quality, operational coordination, and full P&L ownership. The role drives adoption of group initiatives, improves revenue per property, develops referral partnerships, resolves escalated service issues, and progresses toward managing multiple branches and regional operations.