Jobs at Cognism

Own and grow a portfolio of SMB customers through onboarding, adoption, renewals, and expansion. Lead commercial onboarding, drive ROI-focused conversations, manage renewals and negotiations, deliver tailored demos, maintain Salesforce data and forecasts, and collaborate cross-functionally to meet revenue targets.

Provide first-line IT support and troubleshooting for office and remote employees, manage endpoints and SaaS access, maintain IT asset inventory, assist onboarding/offboarding, support network/Wi‑Fi and basic firewall tasks, collaborate on security alerts, document processes, and deliver AV/event support.

Design and deliver targeted training and enablement for German-speaking customers, partnering with Account Managers to drive adoption, retention, and expansion. Create scalable learning assets, run outcome-focused sessions, diagnose adoption gaps, and feed insights back to Product and Revenue teams to improve customer outcomes.

Lead and develop a team of Solution Consultants to design scalable, measurable solutions that accelerate time-to-value and protect revenue. Drive structured discovery, shape complex customer use cases, reduce adoption risk, and partner cross-functionally with Sales, CS, Product, and RevOps. Coach the team, embed solution standards, and step into strategic accounts as needed to support expansion and retention.

Design and run onboarding and ongoing enablement programmes for SDRs, AEs, and AMs; create playbooks, training, and content; align tools and adoption with RevOps; collaborate with Product and Marketing; track and improve sales performance metrics.

Identify and generate new business opportunities via outbound calls, emails, social outreach and research; engage C-suite and director-level prospects; qualify leads through discovery; manage pipeline in Salesforce; collaborate with BDMs to convert opportunities; deliver tailored content; and continuously learn to improve performance in a fast-paced sales environment.

Manage and grow a portfolio of Mid‑Market customers by owning renewals, identifying and closing upsell/cross-sell opportunities, leading commercial negotiations, collaborating with Customer Success to mitigate churn, and scaling account management processes to drive revenue and retention.

Lead and develop a team of Account Managers to drive retention, renewals, and expansion across a B2B SaaS customer base. Own commercial escalation, forecasting, CRM hygiene (Salesforce), account planning, process improvements, and cross-functional collaboration to ensure customer ROI and sustainable recurring revenue growth.

Generate outbound meetings via calls, emails, social outreach and research; engage C-suite and director prospects; qualify leads through discovery; share tailored content; manage pipeline in Salesforce; collaborate with BDMs to convert opportunities; continuously learn and maintain a resilient, results-driven mindset.