Jobs at CNX

Supervises call center associates, monitors attendance and performance, coaches team members, addresses performance issues, ensures customer service KPIs and financial targets are met, handles escalated calls, leads team meetings, communicates expectations, and promotes company values.

Leads recruitment strategy and a talent acquisition team, including sourcing, hiring programs, recruiting analytics, compliance, performance management, stakeholder collaboration, and diversity recruiting. Partners with HR and Compensation to improve attraction and retention strategies, maintains ATS and HRIS records, coaches team members, and ensures ethical, consistent hiring practices.

Manage client accounts within the Credit Management team, including solvency analysis, payment-term negotiation, payment-plan monitoring, transaction reconciliation, dispute resolution, collections, and relationship management with suppliers and buyers. The role requires collaboration across departments, accurate recordkeeping, customer communication, autonomy, organization, and proficiency with office and in-house software.

Supervises call center associates, monitors attendance and performance, coaches employees, manages corrective actions, and ensures customer service KPIs and financial expectations are met. Leads team meetings, handles escalated customer calls, communicates policies and expectations, supports employee development and appraisals, and manages employment-status decisions in accordance with organizational policies and legal requirements.

Leads Team Leaders and oversees operational performance, client service-level agreements, financial targets, reporting, staffing, employee development, and client relationships. The role manages performance, resolves employee issues, coordinates with support functions, implements improvement plans, and participates in client business reviews to maintain service quality and achieve operational goals.

Supervises call center associates, monitors attendance and performance, coaches team members, manages corrective actions, ensures customer service KPIs and financial targets are met, handles escalated calls, communicates expectations, conducts team meetings, and promotes organizational values. The role requires mandatory team leadership experience, C1/C2 German, English proficiency, strong communication, coaching ability, and schedule flexibility.

Supervises a team of call center associates, monitors attendance and performance, coaches employees, manages corrective actions, and ensures customer service KPIs and financial targets are achieved. Handles escalated customer calls, leads team meetings, communicates expectations, supports process adherence, and promotes team development. Requires mandatory team leadership experience, C1/C2 German, English proficiency, strong communication skills, and schedule flexibility in a hybrid role.

Supervise and support a call center team by managing daily performance, attendance, engagement, coaching, quality standards, KPIs, escalations, and development plans. The Team Leader motivates employees, conducts team meetings, ensures policy and client compliance, manages performance gaps, and promotes accountability and continuous improvement while delivering an excellent customer experience.

Supervise and support a customer service team by managing performance, attendance, coaching, quality, KPIs, escalations, and employee development. The role requires fostering engagement, accountability, collaboration, and continuous improvement while ensuring compliance with company and client expectations. It is fully onsite in Katowice, Poland, and requires advanced German and English language skills.

Supervise a customer service team by managing daily performance, attendance, engagement, coaching, escalations, and development. The role drives KPI achievement, quality standards, operational targets, policy compliance, and continuous improvement while fostering accountability and collaboration. It requires fluent French and English, prior team leadership or supervisory experience, strong performance-management skills, and full on-site availability in Katowice, Poland.

Provide inbound/outbound or online customer support to resolve routine product/service issues, meet contractual KPIs, document interactions in tracking systems, maintain product knowledge, escalate as needed, and offer additional products while working rotating shifts in a fast-paced team environment.

Combines quality assurance and employee training responsibilities. Evaluates customer interactions across calls, chats, and email; analyzes trends, identifies performance gaps, supports calibration, and recommends improvements. Delivers classroom, virtual, and hands-on training, coaches employees, tracks trainee progress, provides feedback, and improves learning materials. Requires C1/C2 Danish or Norwegian and English, prior trainer or quality evaluator experience, strong analytical and facilitation skills, Microsoft Office proficiency, and onsite availability in Katowice.

Evaluates customer interactions for quality compliance, analyzes performance trends, conducts calibration, and recommends improvements. Delivers classroom, virtual, and hands-on training; coaches employees, monitors trainee progress, provides feedback, and improves learning materials. Partners with Operations and client stakeholders to support production transitions, customer satisfaction, and continuous improvement. Requires fluent French and English, strong communication and facilitation skills, analytical ability, organization, and Microsoft Office proficiency. This is an onsite role in Katowice, Poland.

Evaluates customer interactions across calls, chats, and emails; analyzes quality trends; leads calibration and improvement initiatives; delivers classroom, virtual, and hands-on training; coaches employees; monitors trainee progress; provides feedback; develops learning materials; and partners with Operations and clients to improve service quality and employee performance.

Leads Team Leaders and oversees service-level performance, revenue goals, operational reporting, staffing, client relationships, coaching, and continuous improvement. The role manages direct reports, conducts performance reviews, resolves employee issues, supports client business reviews, and ensures operational and financial expectations are achieved while maintaining company standards.

Provide HR generalist support including employee relations, compensation and benefits, talent and performance management, onboarding, HRIS recordkeeping, HR metrics reporting, and partner with stakeholders to develop proactive HR solutions aligned with business objectives.

Process, monitor, and control payments transaction processing for deposits across APAC. Ensure smooth operations, meet BNPPISPL operational objectives, and comply with alert management, guidelines, and policies.

Handle inbound/outbound customer contacts to resolve routine product/service issues, meet KPI targets, document interactions in tracking systems, offer additional products/services, and participate in initiatives to improve customer satisfaction.

Provide inbound/outbound customer support via phone or internet, resolve routine product/service issues, document interactions in call-tracking systems, maintain product knowledge, follow procedures and KPIs, assist with upsells, and participate in initiatives to improve customer satisfaction.

Answer inbound/outbound/online customer contacts, resolve routine product/service issues, meet KPIs, document interactions in call tracking systems, maintain basic product knowledge, upsell when appropriate, and work rotating shifts in a fast-paced contact center environment.