Supervises a team of call center associates, monitors attendance and performance, coaches employees, manages corrective actions, and ensures customer service KPIs and financial targets are achieved. Handles escalated customer calls, leads team meetings, communicates expectations, supports process adherence, and promotes team development. Requires mandatory team leadership experience, C1/C2 German, English proficiency, strong communication skills, and schedule flexibility in a hybrid role.
Job Title:
Team Lead with GermanJob Description
The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.Essential Functions/Core Responsibilities- Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
- Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
- Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
- Communicate expectations to employees and provide timely updates
- Provide subject matter expertise in handling escalated customer calls as needed
- Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
- Stay current on internal work processes, policies and procedures. Attend required manager development training
- Promote the Concentrix values through both behavior and attitude, including being an advocate for team members
Candidate Profile
- Team Leader experience is mandatory
- Languages: German C1/C2 + English
- Highly motivated individual with skills to develop and coach team members to achieve performance expectations
- Work well under pressure and follow through on items to completion
- Strong communication skills, both written and verbal
- Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
- Ability to mentor, coach and provide direction to a team of employees
- Willingness to work a flexible schedule
Location: Hybrid
Location:
POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13Language Requirements:
Time Type:
Full time2027-09-30Similar Jobs
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Develop into an outbound Account Development Representative through structured training and on-the-job learning. Respond to prospective customer inquiries, book product demonstrations, identify new business opportunities, collaborate with ADRs and Account Executives, and maintain accurate lead records in Salesforce. The role requires motivation for target-driven sales, curiosity, strong English proficiency, and a growth mindset. Prior sales or cold-calling experience is beneficial but not required.
Top Skills:
Internet Of Things (Iot)SaaSSalesforce
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Generate and qualify enterprise sales opportunities for Samsara’s IoT and connected operations platform. Responsibilities include researching and mapping accounts, prospecting, making approximately 50 cold calls daily, building demand, engaging executives, learning customer operations, and collaborating with teammates. The role offers a path toward closing sales positions and requires resilience, curiosity, and a growth mindset.
Top Skills:
Artificial Intelligence (Ai)Internet Of Things (Iot)Linkedin Sales NavigatorSaaSSalesforceZoominfo
Blockchain • eCommerce • Fintech • Payments • Software • Financial Services • Cryptocurrency
Onboard and activate Square sellers by leading scoping calls, delivering tailored training, tracking milestones, resolving blockers, and ensuring timely go-live. Manage 20–30 concurrent onboarding engagements while maintaining product expertise, communicating proactively, escalating complex issues, and contributing to process improvements. Collaborate with sales, account management, product, and marketing teams, use AI to improve workflows, and support sellers across POS, online, and integration products.
Top Skills:
Ai Tools And PlatformsLookerPos SystemsSalesforceSquare
What you need to know about the London Tech Scene
London isn't just a hub for established businesses; it's also a nursery for innovation. Boasting one of the most recognized fintech ecosystems in Europe, attracting billions in investments each year, London's success has made it a go-to destination for startups looking to make their mark. Top U.K. companies like Hoptin, Moneybox and Marshmallow have already made the city their base — yet fintech is just the beginning. From healthtech to renewable energy to cybersecurity and beyond, the city's startups are breaking new ground across a range of industries.
