Teams at CNX

Manages transaction quality and continuous improvement across customer-service operations. Oversees quality and client KPIs, audits, compliance, training reports, maturity assessments, SLA/SLO reporting, process controls, and corrective actions. Provides floor support, feedback, refresher training, and recruitment quality guidance while coordinating with clients and internal teams. Develops training talent, standardizes training quality, and drives process improvement initiatives across India.

Manage call center operations, team leaders, client service-level agreements, financial performance, staffing, operational reporting, employee development, and continuous improvement. The role oversees direct reports, conducts coaching and performance reviews, resolves employee issues, partners with support functions, maintains client relationships, and ensures operational and client expectations are achieved.

Manage client accounts within the Credit Management team, including solvency analysis, payment-term negotiation, payment-plan monitoring, transaction reconciliation, dispute resolution, collections, and relationship management with suppliers and buyers. The role requires collaboration across departments, accurate recordkeeping, customer communication, autonomy, organization, and proficiency with office and in-house software.