Teams at CNX

Manage call center operations, team leaders, client service-level agreements, financial performance, staffing, operational reporting, employee development, and continuous improvement. The role oversees direct reports, conducts coaching and performance reviews, resolves employee issues, partners with support functions, maintains client relationships, and ensures operational and client expectations are achieved.

Serve as a senior automotive SME to support frontline agents and clients: diagnose vehicle issues, handle escalations, provide RCA, design and deliver technical training, maintain knowledge base, analyze contact-center data, coordinate with dealerships and stakeholders, and produce regular reports and insights.

Manage client accounts within the Credit Management team, including solvency analysis, payment-term negotiation, payment-plan monitoring, transaction reconciliation, dispute resolution, collections, and relationship management with suppliers and buyers. The role requires collaboration across departments, accurate recordkeeping, customer communication, autonomy, organization, and proficiency with office and in-house software.