Jobs at Civica

Own and grow a regional portfolio of Local Government and regulated-market accounts. Responsibilities include executive relationship management, strategic account planning, retention, new-business development, enterprise and multi-solution opportunity conversion, digital partnership growth, commercial strategy, thought leadership, and using customer insights to drive expansion and outcomes.

Own a defined UK territory and established education-sector account base, identifying and closing new SaaS business opportunities. Responsibilities include prospecting, relationship building with senior stakeholders, consultative selling, full sales-cycle management, territory and account planning, pipeline forecasting, negotiation, and account growth using Salesforce. The role requires strong communication, organization, commercial focus, and willingness to travel to customer sites and team meetings.

Lead Civica's global NetSuite transformation as Product Owner. Manage implementation partners, translate business requirements into technical solutions, drive Agile delivery, govern platform enhancements and integrations, build and lead an Enterprise Applications team, and support global rollout and adoption to deliver business value across Finance, Technology, and operations.

Leads and develops the Presales function, partnering with Sales to improve qualification, solution positioning, demonstrations, conversion, revenue quality, and margin protection. Establishes scalable operating processes, coaches technical specialists to communicate business value, and collaborates with Product, Engineering, Delivery, and Commercial teams to improve complex software and services sales outcomes.

Provides administrative support to the Payments team by processing card payments, managing post and correspondence, responding to customer and patient enquiries, contacting patients about outstanding balances, maintaining records, routing calls, and supporting daily office operations. The role is hybrid and requires strong organization, attention to detail, numeracy, literacy, telephone communication, Microsoft Office skills, and prior administrative experience.

Provides customer support for SaaS products through telephone, email, and online channels; manages cases, serves as a customer contact, and leads client implementation, configuration, and go-live activities. Delivers training, contributes to educational content, shares customer feedback with product teams, supports demos and events, and improves services. The role requires strong communication, organization, problem-solving, data skills, and familiarity with Microsoft Office, data protection, ISO 9001, and ISO 27001 processes.

Own Civica’s enterprise data and integration architecture strategy, defining current and future-state architectures, scalable data models, integration patterns, governance standards, and migration strategies. Lead architectural direction across ERP, professional services automation, data transformation, and integration programs. Advise executives and partners, support data security and compliance, and establish enterprise-wide master data management and single-source-of-truth foundations for analytics, automation, and AI.

Acts as the pensions domain and product expert across product management, sales, project delivery, and support. Advises on legislation, regulations, product capabilities, implementations, customer issues, testing, and commercial discussions. Consolidates customer feedback and market insights to inform the roadmap, maintains customer and industry relationships, and develops documentation, training, demos, and enablement materials.

Leads SRE and LiveOps teams in improving reliability, performance, security, observability, incident response, and operational excellence for cloud-native SaaS products. The role combines hands-on technical leadership with people management, including architecture reviews, debugging production systems, automation, infrastructure as code, CI/CD, SLOs, technical debt prioritization, mentoring, and cross-functional collaboration with Platform, Security, Product, Support, and Operations teams.

Operate and monitor production and cloud environments across Azure, AWS, and VMware. Respond to alerts, troubleshoot incidents, support Kubernetes and containerized workloads, automate deployments and infrastructure, and improve observability, reliability, and operational efficiency. Participate in on-call rotations, contribute to root cause analysis and preventative actions, maintain runbooks, and collaborate with SRE, Platform, Development, Support, and Services teams.

Design, build, and ship production-ready software; decompose ambiguous problems into system architectures; modernise legacy systems and develop greenfield features; own technical decisions, testing, observability, and documentation; collaborate with product and design and ensure operational readiness.