Jobs at Civica

Provides customer support for SaaS products through telephone, email, and online channels; manages cases, serves as a customer contact, and leads client implementation, configuration, and go-live activities. Delivers training, contributes to educational content, shares customer feedback with product teams, supports demos and events, and improves services. The role requires strong communication, organization, problem-solving, data skills, and familiarity with Microsoft Office, data protection, ISO 9001, and ISO 27001 processes.

Administer pension activities across payroll cycles for assigned customers, including contribution calculations, statutory returns, year-end updates, compliance, audits, system testing, and customer queries. The role maintains processing documentation, supports scheme implementations, builds customer relationships, and ensures accurate, timely service delivery while protecting confidential data.

Own technical product delivery for Civica’s transport and fleet management software. Responsibilities include managing product backlogs, writing user stories and acceptance criteria, guiding engineering teams, participating in Agile ceremonies, resolving product issues, mitigating risks, prioritizing requirements, analyzing product metrics, and collaborating with engineering, design, marketing, commercial, and customer success stakeholders. The role also contributes to architecture decisions, documentation, roadmap execution, and customer-focused product improvements.

Own the strategic vision, roadmap, and lifecycle for transport and fleet management software. Lead product managers and collaborate with engineering, design, research, marketing, commercial, and customer success teams. Conduct customer and market research, prioritize requirements, oversee development and launches, analyze product metrics, and communicate product value. The role requires 5+ years of product management experience, Agile methodology expertise, cloud technology familiarity, strong analytical and communication skills, and experience leading distributed teams.

Prepare, cleanse, validate, and report on client data for postal and email distributions. Manage personalised email campaigns, variable-data print setups, production files, and mailing documentation. Coordinate multiple election and engagement projects, resolve data-quality issues, collaborate with project, design, digital, and production teams, and maintain accurate records under tight deadlines.

Lead and transform Civica’s Customer Support organisation across the UK and India. Define support strategy, implement AI-enabled automation and self-service, improve operational performance and customer satisfaction, establish scalable processes and governance, and use data to drive continuous improvement. The role manages distributed teams, partners with Product, Engineering, Data and Go-To-Market leaders, influences executive stakeholders, and champions customer needs across the business.

Own Civica’s enterprise data and integration architecture strategy, defining current and future-state architectures, scalable data models, integration patterns, governance standards, and migration strategies. Lead architectural direction across ERP, professional services automation, data transformation, and integration programs. Advise executives and partners, support data security and compliance, and establish enterprise-wide master data management and single-source-of-truth foundations for analytics, automation, and AI.

Manage and grow customer accounts for Civica Election Services by building relationships, supporting tenders and proposals, identifying upsell opportunities, coordinating sales campaigns, maintaining Salesforce records, and collaborating with internal teams to deliver excellent election and democratic services.

Develop and maintain the Civica Polling Station application and election software. Responsibilities include requirements analysis, technical design, coding, troubleshooting, application support, bug fixing, testing, documentation, version control, code reviews, and compliance with quality processes. The role also involves mentoring junior staff, communicating technical details, and ensuring software quality while contributing to cloud product development.

Lead implementation of Civica Revenues & Benefits solutions for local authorities: run discovery workshops, configure systems, support data migration and testing, deliver training, manage risks and stakeholders, and coordinate with project and product teams to ensure successful go-live and customer adoption.

Lead Civica's global NetSuite transformation as Product Owner. Manage implementation partners, translate business requirements into technical solutions, drive Agile delivery, govern platform enhancements and integrations, build and lead an Enterprise Applications team, and support global rollout and adoption to deliver business value across Finance, Technology, and operations.

Own and develop the revenue planning model in Workday Adaptive Planning, align bookings, ARR and forecasts, enhance the BTR solution, ensure data integrity and governance, drive automation and finance transformation, manage partners and testing, train users, and advise senior stakeholders on priorities and optimisation.

Partner with Service Delivery and Customer Support leaders to plan budgeting, forecasting and SaaS financial reporting. Drive cost efficiency, resource and capacity decisions, analyse KPIs (ARR, CAC, churn), build business cases, improve forecasting and profitability processes, and present actionable financial insights to support strategic decision-making and performance improvement.

Work with product engineering teams to improve delivery practices and adopt platform standards. Provide hands-on guidance across CI/CD, development workflows, testing, release processes, observability, production readiness, infrastructure, and secure software delivery. Translate central platform guidance into practical team-level improvements, remove engineering blockers, coach stakeholders, and identify recurring friction to improve platform capabilities and developer experience.

Design, build, and ship production-ready software; decompose ambiguous problems into system architectures; modernise legacy systems and develop greenfield features; own technical decisions, testing, observability, and documentation; collaborate with product and design and ensure operational readiness.

Lead a domain of 6–10 teams (60–90 engineers) as a manager of managers, coaching Engineering Managers, driving delivery across multiple workstreams, aligning architecture and team topology, improving operational maturity, partnering with Product and commercial stakeholders, and building hiring, resourcing, and measurement practices to improve team performance and outcomes.

Lead data visualisation and reporting strategy: design interactive dashboards, standardise metrics, modernise executive reporting, embed visualisations into SaaS products, develop data storytelling frameworks, translate complex analytics into actionable narratives, and train teams to drive insight adoption across the organisation.