Jobs at Civica

Partner with Service Delivery and Customer Support leaders to plan budgeting, forecasting and SaaS financial reporting. Drive cost efficiency, resource and capacity decisions, analyse KPIs (ARR, CAC, churn), build business cases, improve forecasting and profitability processes, and present actionable financial insights to support strategic decision-making and performance improvement.

Design and deliver AI-driven proofs of concept to improve customer experience and operational efficiency. Rapidly prototype, test, and iterate solutions; partner with stakeholders to translate complex problems into experiments and recommendations; shape pragmatic AI strategy and promote a culture of innovation.

Own and coordinate the onboarding experience for new Sales/GTM hires: run live onboarding sessions, manage logistics with Talent Acquisition and L&D, support new hires through their first 90 days, track ramp progress with GTM leaders, and feed insights back to Enablement to reduce time to productivity.

Drive new SaaS business growth and expand footprint across UK public sector accounts for People & Workforce Management. Manage full sales cycle, build senior stakeholder relationships, prospect and nurture customer accounts, and track pipeline activity using Salesforce to deliver impactful public sector solutions.

The Pensions Calculation Analyst ensures quality software solutions in pensions, liaises with stakeholders, and mentors team members while supporting development processes and compliance with regulations.

The Project Coordinator will support electoral project planning and delivery, liaise with clients, and ensure compliance with election laws. The role involves coordinating logistics and working closely with Project Managers.

Provide in-house legal advice on commercial, technology, licensing, IP and data protection matters; draft and negotiate contracts; support compliance, incident management, procurement, governance and M&A; partner with stakeholders across UK, Australia and India.

Lead UK proposition activation and product launches by turning strategy and customer insight into practical go-to-market materials. Collaborate with Product, Sales Enablement, Sales, Customer Success and Marketing to maintain CVP playbooks, drive adoption, gather feedback, measure activation performance, and improve product marketing processes to support conversion, velocity and customer value.

Lead Civica's global NetSuite transformation as Product Owner. Manage implementation partners, translate business requirements into technical solutions, drive Agile delivery, govern platform enhancements and integrations, build and lead an Enterprise Applications team, and support global rollout and adoption to deliver business value across Finance, Technology, and operations.

Develop and maintain pension calculations in Civica's pensions software. Analyze scheme rules and legislation, create unit tests and test scenarios, support Agile delivery, engage with customers and stakeholders, produce technical documentation, assist product testing and ongoing support.

The Senior Product Designer will create visually compelling user interfaces, collaborate with teams, develop prototypes, ensure accessibility, and contribute to design systems.

Lead and grow multiple software engineering teams and managers, set technical vision and priorities, align engineering with product, drive culture and processes, implement engineering metrics, and ensure high-quality, secure, observable production delivery while coaching and hiring talent.

Lead data visualisation and reporting strategy: design interactive dashboards, standardise metrics, modernise executive reporting, embed visualisations into SaaS products, develop data storytelling frameworks, translate complex analytics into actionable narratives, and train teams to drive insight adoption across the organisation.

Lead architectural direction and engineering practices across a React/Golang platform consolidation. Drive cross-team alignment, mentor engineers, unblock delivery, prototype solutions, and ensure modular, operable systems.

As a Summer Auditor, you'll travel to schools, audit assets, use the Civica Education System to replicate sites digitally, and train staff.

Design, build, and ship production-ready software; decompose ambiguous problems into system architectures; modernise legacy systems and develop greenfield features; own technical decisions, testing, observability, and documentation; collaborate with product and design and ensure operational readiness.