Teams at Civica

Design and deliver AI-driven proof-of-concept prototypes to improve customer experience, delivery, and support. Rapidly prototype, test, and iterate solutions; partner with stakeholders to understand problems; translate findings into pragmatic recommendations and an outcome-driven AI strategy. Communicate insights to technical and non-technical audiences and promote a culture of experimentation and continuous improvement.

Lead the people side of a global Certinia PSA implementation: develop and deliver change strategy, assess impacts, create communications, training and readiness plans, engage stakeholders and sponsors, coordinate champions, measure adoption and readiness, manage resistance and risks, and report on change outcomes to support successful deployment and post-go-live adoption.

Develop and maintain pension calculations in Civica's pensions software. Analyze scheme rules and legislation, create unit tests and test scenarios, support Agile delivery, engage with customers and stakeholders, produce technical documentation, assist product testing and ongoing support.