Teams at Civica

Provides customer support for SaaS products through telephone, email, and online channels; manages cases, serves as a customer contact, and leads client implementation, configuration, and go-live activities. Delivers training, contributes to educational content, shares customer feedback with product teams, supports demos and events, and improves services. The role requires strong communication, organization, problem-solving, data skills, and familiarity with Microsoft Office, data protection, ISO 9001, and ISO 27001 processes.

Administer pension activities across payroll cycles for assigned customers, including contribution calculations, statutory returns, year-end updates, compliance, audits, system testing, and customer queries. The role maintains processing documentation, supports scheme implementations, builds customer relationships, and ensures accurate, timely service delivery while protecting confidential data.

Own technical product delivery for Civica’s transport and fleet management software. Responsibilities include managing product backlogs, writing user stories and acceptance criteria, guiding engineering teams, participating in Agile ceremonies, resolving product issues, mitigating risks, prioritizing requirements, analyzing product metrics, and collaborating with engineering, design, marketing, commercial, and customer success stakeholders. The role also contributes to architecture decisions, documentation, roadmap execution, and customer-focused product improvements.