Provide advanced post-sales support for Unified Assurance and Analytics. Resolve technical issues, develop automation, and document resolutions. Collaborate with engineering to enhance products.

The Advanced Technical Support Engineer aids customers in utilizing Ciena's Blue Planet Orchestrator, resolving issues, and providing support across various technical domains while ensuring satisfaction and driving product improvements.

Provide advanced post-sales support for Blue Planet products, resolving technical issues, developing automation, and collaborating with teams for product improvement.