Teams at Ciena

The Data Management Lead defines data strategy and architecture for telecom data, aligning it with AI and automation, while driving product innovation and implementing scalable solutions.

Support post-sales network solution engineering: translate designs into implementation plans, analyze customer network data, assist deployments, reconfigurations, and migrations, troubleshoot deployment package issues, and coordinate across engineering, field, and support teams under senior supervision.

Provide first-level post-sales technical support for Blue Planet software, troubleshoot systems, collaborate with R&D and product teams to resolve defects, document workarounds, support multi-product interoperability, and maintain high customer satisfaction through clear communication and prioritized case management.