Jobs at Bytes Software Services Limited

Provides internal sales and account-management support by handling customer queries, licensing requests, quotations, renewals, orders, CRM updates, reporting, forecasting, and contract administration. Coordinates with account managers, vendors, distributors, legal, purchasing, and operations teams to meet service-level agreements. Advises customers on Microsoft and other software licensing, manages vendor portals, supports quarterly business reviews, and identifies incremental sales opportunities.

Leads integrated B2B campaigns and field marketing delivery to generate qualified demand, sales opportunities, and measurable pipeline contribution. Manages campaign planning, performance optimization, budgets, vendor partnerships, reporting, agencies, and a marketing team. Collaborates with Digital, Content, Product Marketing, Vendor Alliances, and Sales to improve conversion, lead quality, campaign economics, and marketing ROI.

Owns end-to-end customer onboarding for Azure transfers to the Bytes Cloud Solution Provider program. Responsibilities include assessing subscription eligibility, validating billing and technical prerequisites, planning and executing transfers from EA, MCA-E, MCA-I, and PAYG arrangements, coordinating customers and stakeholders, managing risks and remediation, validating service continuity, maintaining documentation, and completing operational handover and customer acceptance.

Provides proactive executive support to the Group CEO and C-suite, including complex diary management, meeting coordination, travel, correspondence, briefings, and action tracking. Coordinates Board and Committee calendars, papers, minutes, governance records, director onboarding, and annual governance activities alongside the Company Secretary. The role requires discretion, sound judgment, strong organization, senior stakeholder management, and accurate follow-through in a fast-paced PLC environment.

Processes employee expenses, reconciliations, reporting, customer account setup, invoicing, payments, credit reviews, rebates, and shared mailbox tasks. Supports month-end and year-end close activities, resolves customer and accounts queries, coordinates order processing with Sales, and collaborates with team leads and business analysts to improve finance systems and processes. Provides accurate, timely internal and external support while meeting deadlines and maintaining strong customer service.

Owns and governs customers’ unified technical roadmaps across cloud, infrastructure, security, and platform services. Provides strategic architectural guidance, technical risk assessment, executive-level advisory, governance, and assurance. The role aligns delivery, sales, support, and specialist teams, supports renewals, reduces technical debt, and ensures initiatives remain aligned with customer business outcomes and target-state architecture.

Provides first-line technical support to customers and internal stakeholders. Responsibilities include logging, prioritizing, troubleshooting, resolving, escalating, and documenting incidents and service requests while meeting SLAs. The role supports Microsoft technologies, cloud services, end-user computing, and business applications; performs user administration; maintains knowledge articles; monitors queues; and contributes to training, continual service improvement, and customer satisfaction.

Design, develop, test, deploy, and support secure, scalable full-stack applications using C#, .NET, React, and Next.js. Manage Azure infrastructure, Docker containers, Kubernetes orchestration, GitOps deployments, CI/CD pipelines, observability, and PostgreSQL or SQL Server databases. Collaborate with product and engineering teams, contribute to architecture and code reviews, mentor colleagues, champion test-driven development, and improve application reliability and delivery automation.

Manages end-to-end contracts for enterprise customers, supports supplier contract drafting and negotiation, advises legal leadership on business issues, and provides broader legal and compliance support. The role represents the company in customer negotiations, collaborates with sales and operational teams, and independently manages contract-related workloads while maintaining compliance with service levels and customer satisfaction goals.

Lead enterprise customer discovery, readiness assessments, and end-to-end AI architecture across Azure AI Foundry, Fabric, Microsoft Copilot products, agents, identity, security, and governance. Develop proposals, demonstrations, proof-of-value engagements, estimates, and statements of work. Partner with sales, Microsoft, delivery, and managed services teams, while creating reusable architecture patterns. At Team Lead level, coordinate the Data and AI pre-sales team, mentor colleagues, review solutions, and manage capability and capacity risks.

Manage mid-market IT sales accounts by prospecting, generating leads, developing client relationships, assessing needs, proposing tailored solutions, negotiating contracts, and closing deals. Maintain sales pipelines, forecast revenue, meet targets, and use CRM analytics to optimize performance. Monitor market and competitor trends, collaborate with marketing, legal, technical, overlay, and pre-sales teams, and provide client feedback to product teams.

Performs penetration testing and cybersecurity assessments across infrastructure, web applications, APIs, mobile applications, cloud configurations, red team engagements, and Cyber Essentials services. Supports client scoping, proposals, engagement management, report quality assurance, vulnerability database maintenance, research, and team knowledge sharing. Requires strong communication, customer focus, ethical judgment, and continuous professional development.

Supports leaders, managers, and employees across workforce planning, talent and succession management, employee engagement, organizational change, performance and disciplinary matters, policy development, absence management, benefits, compliance, and people analytics. The role partners with senior leadership, Legal, Compliance, Payroll, IT, Recruitment, and Learning & Development to improve employee experience, ensure policy adherence, and provide data-driven HR guidance.

Design, develop, maintain, and execute automated UI and API tests using Playwright and TypeScript. Perform manual, exploratory, functional, integration, regression, and end-to-end testing across web applications, APIs, and backend systems. Maintain test frameworks, test plans, data, and cases; integrate automation into CI/CD pipelines; investigate defects; and collaborate with development, product, business analysis, and DevOps teams in an Agile environment.

Build and maintain Azure-based DevOps infrastructure, Kubernetes deployment tooling, and Argo CD GitOps continuous-delivery pipelines. Automate application deployments, improve release velocity, monitor system performance, and ensure infrastructure security, scalability, and reliability. Collaborate with development, QA, operations, infrastructure teams, and external providers while promoting DevOps best practices, troubleshooting systems, documenting solutions, and supporting team training.

Provides internal account management and administrative support to sales teams. Handles customer queries, licensing requests, quotations, renewals, orders, CRM updates, forecasting, reporting, contract coordination, and vendor communications. Supports customer reviews, portal training, compliance alerts, and incremental business development while meeting service-level agreements and ensuring accurate order processing, delivery, and invoicing.