Articles about Block

The ESO Technical Project Manager leads the technical onboarding of enterprise merchants, collaborating across teams to ensure a high-quality onboarding experience and successful product integration.

Manage and grow a portfolio of SMB merchants by building relationships, identifying upsell/cross-sell opportunities, meeting revenue targets, coordinating with Sales/Support/Product, and acting as a product specialist and internal advocate to improve customer outcomes.

Partner with SMB merchants to reduce churn and increase adoption through retention strategies, proactive account planning, negotiation, and cross-functional advocacy. Manage a high-volume, multi-million pound portfolio, resolve escalations, identify growth and retention opportunities, and provide product and competitive insights to improve retention processes.