Manage strategic EMEA biotech and pharmaceutical customers throughout their Benchling lifecycle. Build relationships with scientific, IT, and executive stakeholders; monitor customer health; identify churn and expansion opportunities; lead renewal negotiations; forecast adoption, retention, and expansion; and coordinate with Sales, Product, Professional Services, and technical teams to deliver customer value.

Leads pre-sales solution development for Benchling’s enterprise biotech R&D customers. Partners with sales, product, services, and customer stakeholders to discover requirements, model scientific data, design solutions, demonstrate software, address objections, and influence product roadmaps. The role requires life sciences R&D expertise, scientific software experience, trusted-advisor skills, and willingness to travel to customer sites.

Lead EMEA sales and revenue operations, including annual planning, capacity and quota modeling, territory design, forecasting, pipeline reviews, performance reporting, and quarterly business reviews. Partner with sales, finance, marketing, enablement, deal desk, technology, and business intelligence teams to improve processes and productivity. Define and implement AI use cases across go-to-market workflows while driving cross-functional initiatives and scalable operating systems.