Jobs at Airbnb

Supports enterprise hotel account operations by coordinating partner onboarding and rollouts, improving scalable workflows, managing cross-functional projects, resolving operational issues, optimizing portfolio supply, and using data and reporting to guide decisions. The role requires strong stakeholder management, ownership, communication, and adaptability in an evolving, ambiguous environment.

Manage a portfolio of Airbnb hosts, focusing on retention, growth, onboarding, listing and pricing optimization, availability, and hospitality standards. Build long-term host relationships, provide platform education and support, analyze performance data, address inquiries, recruit hosts, and communicate feedback internally. Support scaled education programs such as webinars and email campaigns.

Lead UX writing for Airbnbs International team, crafting localized product copy, establishing workflows and content standards, mentoring writers, partnering with cross-functional teams (design, research, localization, legal, country managers), driving strategy and execution across complex projects, and presenting work to senior stakeholders.

Coordinate Airbnb’s global disaster and crisis response by monitoring threats, assessing incident severity and business impact, developing response strategies, coordinating cross-functional teams, and delivering timely internal and external communications. The role prepares situation reports, supports critical decision-making, researches geopolitical and natural disaster developments, and contributes to process improvements. It requires occasional travel, schedule flexibility, and availability for holidays or unexpected hours.