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Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
Our Supply Team is growing, and we want you to be part of it! As a Market Manager, you will play a crucial role in the retention, growth, and optimisation of hosts in your assigned territory. You will manage a portfolio of accounts, building strong relationships, helping them optimise their listings, improve pricing strategies and enhance their overall success on Airbnb.
The Difference You will Make:
As a Market Manager, you will be responsible for the growth of a book of business in the UK by managing professional host accounts and supply acquisition of high quality inventory. You will build Airbnb’s strong market presence in your assigned region in collaborating with other teams as the local in-market expert. As someone who knows the Airbnb mission and values inside out, you will drive all phases of supply acquisition and market success from acquisition strategy development to strategic host relationship management. You will also be tasked with developing and refining scalable, localised supply management strategies for established, competitive markets and less penetrated markets, aiming to secure our long-term success and growth in these regions. This role is based in London.
A Typical Day:
- Build and manage professional host account relationships within the UK
- Directly manage accounts to meet and exceed quarterly/annual sales goals
- Analyse data and utilise data-driven recommendations to identify and action on strategic opportunities in your region to drive increase in sales
- Prospect and onboard new, high quality supply in your assigned geography
- Maintain a baseline understanding of the technical integration of various software partners so that you can provide the right support to your clients
- Represent Airbnb in external meetings with Professional Hosts
- Educate clients on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders
- Hold regular optimisation calls and business reviews with your clients.
- Develop strong and long lasting partnerships
- Develop deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners
- Respond to and deliver exceptional service to your professional hosts in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance
- Work cross-functionally with public policy, legal, communication and customer support teams to ensure our long-term market success.
- Engage an entrepreneurial mindset to autonomously design, develop and execute bespoke engagement initiatives for the assigned territory.
- Support host community programs in your region, contributing to the growth and engagement of Airbnb's community.
Your Expertise:
- 5+ years experience in account management, partner support and/or sales.
- 2+ years experience in hospitality/travel industry is a plus
- Must be willing to regularly travel to your aligned market territory. Typical expectation would be once every 1-2 times per quarter.
- Proven track record of being able to effectively work a leads pipeline and/or a book of business
- Proficient in using CRM software, specifically in working with leads, opportunities and other core objects - Salesforce and Mixmax experience is a plus
- Excellent communication and presentation skills and ability to communicate effectively with clients via phone, email, and in-person
- Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work
- Strong time management and prioritisation skills
- Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments
- Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives;
- Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus
- Proven experience working cross-functionally
- Charismatic self-starter who is resourceful and self-sufficient
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
How We'll Take Care of You:
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.
A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @airbnb.com or @ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.
Airbnb London, England Office
London, United Kingdom
