Top Operations & Support Jobs in London

Provide high-level support to the Global Head of Risk and Chief Risk Officer and Risk Leadership Team: manage complex calendars and inboxes across time zones, prepare meeting agendas and pre-reads, capture and track actions, coordinate governance, arrange complex international travel and visas, process expenses and invoices, administer Workday and people processes, plan leadership events/offsites, and drive process improvements and AI adoption.

Lead QA strategy for the sanctions domain: manage a high-performing QA team, set sampling and scorecard methodology, ensure KPI delivery, validate complex sanctions outcomes, drive continuous improvement, and partner with stakeholders to translate QA data into actionable insights.

Partner with Wise Platform product, engineering, commercial and operations teams to improve planning, prioritisation, communication, feedback loops, decision-making, metrics and ways of working to scale partner-facing platform products.

Lead the KYC Operations function to ensure compliant, high-quality, cost-efficient customer onboarding and KYC processes. Set strategy, build processes and metrics, partner with Risk and Compliance, manage ~75 staff across internal and outsourced teams, drive improvements in speed, quality, and cost, and develop people, governance, and budgets.

Responsible for improving operational processes through mapping, analysis, and design of efficient systems while ensuring compliance and effectiveness.

Lead and scale a global Sanctions Operations organization (5 Senior Ops Managers, 500+ agents). Own hiring, capacity planning, service delivery, performance management, process controls, cross-functional relationships (Compliance, Product, Analytics, Engineering), and capability development including skills mapping, training and major cross-team projects.