Top Operations & Support Jobs in London

Lead entity-level operational governance and oversight for a UK regulated subsidiary. Implement intra-group outsourcing oversight, operational resilience frameworks, incident governance, regulatory and Board-ready MI, and change oversight while validating Group service performance and remediation.

Lead global servicing and partner operations for Wise Platform, owning operational KPIs, partner SLAs, and the operational roadmap. Influence product and cross-functional teams, incubate new operational models, scale servicing, and drive data-driven improvements across customer success, FinCrime, and launches.

Lead and scale a global Sanctions Operations organization (5 Senior Ops Managers, 500+ agents). Own hiring, capacity planning, service delivery, performance management, process controls, cross-functional relationships (Compliance, Product, Analytics, Engineering), and capability development including skills mapping, training and major cross-team projects.

Lead design, deployment and ongoing testing of global KYC controls working closely with product and engineering. Use data to measure control effectiveness, drive automation and remediation, support audits, perform periodic regulatory reviews, and contribute to financial crime risk assessments while improving customer experience and operational efficiency.