Top Operations & Support Jobs in London

Leads Wise Platform’s global business operations and servicing strategy for banking and enterprise partners. Owns operational KPIs, SLAs, capacity, partner success, and the operational roadmap while influencing product and cross-functional teams. The role addresses structural issues, launches new operations, scales servicing models, and drives high-impact, data-informed improvements across customer support, financial crime operations, global expansion, and product launches.

Lead global business process excellence by mapping and optimizing operational processes, identifying bottlenecks, standardizing workflows, and aligning improvements with controls, compliance, product, and engineering teams. Define KPIs and monitoring mechanisms, map operational controls, document evidence for audits, and use data to measure impact. The role requires autonomous cross-functional leadership, process automation expertise, change management, and experience in fintech or financial institutions.

Lead Wise’s Business Process Excellence function by mapping, optimizing, standardizing, and automating global operational processes. Drive cross-functional improvements across product, engineering, compliance, and operations; define strategies, metrics, controls, and assurance mechanisms; build business cases; improve customer outcomes and regulatory readiness; and lead process engineers. The role requires data-driven decision-making, change management, stakeholder influence, and people leadership within a fintech or financial institution.

Owns operational relationships and revenue retention for Tier 1 payment-platform partners across the UK and Germany. The role leads executive stakeholder management, QBRs, incident response, systemic problem solving, roadmap influence, operational metrics, and scalable playbook development. It requires advanced data analysis, technical fluency with APIs and payment rails, professional German proficiency, and experience managing major enterprise relationships in payments, fintech, or financial services.

Own and scale Wise Business’s Salesforce and GTM systems, designing workflows, custom objects, integrations, lead management processes, and sales tooling. Partner with Sales, Revenue Operations, Marketing, Enablement, and Analytics to translate business needs into scalable solutions. Lead cross-functional initiatives from technical scoping through deployment and rollout, improve commercial processes, evaluate vendors, and support the development of a high-growth sales function.

Leads Product Operations for Wise Platform, improving planning, prioritization, roadmap communication, partner feedback loops, decision-making, and product development metrics. Establishes effective operating rhythms, ways of working, and cross-functional initiatives that help product teams align, move faster, and scale partner-facing capabilities while reducing unnecessary complexity.

Leads the Workforce Management Operations Partner function, managing partner leads and providing functional leadership to intraday and scheduling specialists. Establishes standards, develops team capability, ensures consistent workforce decision quality, and serves as the senior WFM representative to Operations leadership. Acts as the final escalation point for decisions affecting service, cost, and workforce sustainability while driving proactive, data-informed planning and adoption of WFM frameworks.