Top Operations & Support Jobs in London

Provide Tier 2 application support and functional configuration for Laserfiche and iManage. Troubleshoot incidents, maintain SLAs and documentation, deliver training, manage RBAC and metadata schemas, support upgrades/releases, assist audits, and collaborate with technical teams and vendors to improve platform reliability and user adoption.

Tier 2 application support specialist for ViewPoint (Quantios). Provide deep expertise in ViewPoint security, configuration, data structures, reporting, and advanced Microsoft SQL Server (queries, performance, SSIS). Resolve complex incidents, perform controlled bulk data updates, support releases and vendor escalations, produce reports, and ensure governance, audit compliance, and operational stability in a regulated financial services environment.

Provide Tier 2 support and escalation for ViewPoint (Quantios), troubleshoot configuration, permissions, workflows, and UX issues, manage incidents to resolution, configure and document application settings, support upgrades and vendor releases, administer RBAC and access reviews, deliver training, and liaise with vendor support while advising business users and participating in root cause analysis.

Tier 2 Systems Engineer providing escalation support for business-critical GFS applications: investigate and resolve complex incidents, perform root cause analysis, participate in major incident bridges, monitor application health, support releases and changes, create runbooks and documentation, collaborate with infrastructure and business stakeholders, and drive automation and reliability improvements in a regulated financial environment.