Job Description
Job Title: Senior Systems Engineer
Location: Amsterdam, Luxembourg, UK, EMEA
Work schedule or timing: 8.30 AM to 5.30 PM CET/GMT
Work Model: Hybrid
Introduction to the role
The Senior Systems Engineer is a Tier 2 application support role combining technical troubleshooting with functional design, configuration, and user enablement for the organization’s document management platforms, primarily Laserfiche and iManage.
The role ensures the platforms operate reliably day‑to‑day, while also improving how business teams use them through well‑designed configuration, clear documentation, and effective training. This position works closely with business users, technical teams, and vendors to ensure the platforms meet operational, compliance, and usability needs. The salary range for this position is €45,000 - €55,000.
Key Responsibilities:
- Provide Tier 2 support for Laserfiche and/or iManage, resolving incidents related to functionality, configuration, permissions, integrations, indexing/search, and user experience.
- Perform advanced troubleshooting across platform components, escalating to technical specialists (Senior/Expert Engineers) or vendors when required.
- Participate in major incident resolution, providing functional insights and structured investigation.
- Maintain accurate service tickets with clear diagnostics, communication, and closure in line with SLAs.
- Configure platform features including:
- Repository/workspace structures
- Metadata schemas, templates, and taxonomies
- Classification and naming standards
- User workflows and forms (where applicable)
- Develop and maintain high‑quality documentation including:
- Functional design documentation
- Configuration notes and support guides
- End‑user manuals and quick reference materials
- Knowledge articles for Tier 1 and global support teams
- Keep documentation current, accurate, and aligned to platform governance standards.
- Deliver training sessions, onboarding materials, and guidance for business teams and document owners.
- Provide support and coaching on best practices for metadata, permissions, search, and content organization.
- Support adoption of new platform features, upgrades, or standardized patterns.
- Support role-based access control (RBAC) tasks including permission changes, troubleshooting, and periodic access reviews.
- Ensure platform configuration aligns with records management, compliance, and information governance policies.
- Assist in providing audit evidence for changes, configuration, and access.
- Identify recurring user issues or inefficiencies and propose functional or configuration improvements.
- Collaborate with technical and expert-level engineers on enhancements to performance, automation, and platform reliability.
- Support release readiness, testing, and verification for upgrades, patches, or significant configuration changes.
Required Skills & Experience:
- Experience supporting or configuring Laserfiche and/or iManage in production.
- Strong understanding of:
- Metadata, templates, and classification
- Permissions/RBAC
- Search and indexing
- Document lifecycle and content management
- Ability to translate business needs into functional platform structures.
- Solid Tier 2 troubleshooting skills (permissions, search/indexing, user issues, configuration impacts).
- Experience with ITSM processes (incident, change, problem).
- Typically 5+ years in application support, systems engineering, or document management roles.
- Experience in both technical troubleshooting and functional configuration.
- Familiarity with regulated or compliance-driven environments is preferred.
- Strong communication skills, able to support both technical teams and business users.
- High attention to detail, particularly around documentation and configuration.
- Customer-focused, with the ability to explain platform concepts clearly.
- Proactive approach to service improvements and user enablement.
- Bachelor’s degree in IT, Information Systems, Knowledge Management, or equivalent experience.
- ITIL Foundation or willingness to obtain.
- Vendor certifications for Laserfiche and/or iManage beneficial.
About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
- CSC is a great place to work with smart and dedicated people.
- We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In’s Best Places to Work.
- We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
- Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
- CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
- As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.
CSC London, England Office
CSC London Office
The Royal Exchange shopping mall is just across the street from the Bartholomew Lane office, and Bank Underground station is around a four-minute walk, so you can be in the West End in around 10 minutes.
CSC London, England Office
CSC London Office
5 Churchill Place is supremely located, offering easy access across Central London and within walking distance of the Jubilee, DLR, and Elizabeth lines.
