Leads EMEA workforce screening operations, projects, governance, vendor oversight, change management, risk controls, and process improvement. Partners with HR, Technology, Compliance, and other stakeholders to deliver initiatives, maintain quality and documentation standards, monitor KPIs, manage dependencies, and enhance the stakeholder experience. Provides subject matter expertise in pre-employment screening and supports regional leadership.
Workforce Screening conducts background checks on new hires and rescreening of current employees and contingent workers in partnership with Human Resources and Global Supplier Services, helping protect the firm’s assets, reputation, employees, and clients in line with firm policy and regulatory standards.
As a Screening Manager within Global Workforce Screening, you will serve as an operations lead, responsible for managing case volume under tight deadlines, maintaining quality control, troubleshooting issues, continuously improving processes, and providing oversight for the team that executes operational activities. Reporting to the Global Workforce Screening EMEA Regional Director, the role works closely with the management team, regional peers, and partners across HR, Compliance, and other internal stakeholders. With a specific focus on projects and governance, the role leads a diverse portfolio of initiatives and oversees the screening governance framework, driving continuous enhancements to both processes and the stakeholder experience through close collaboration across the organization.
Job responsibilities
- Lead and manage the EMEA book of work, overseeing tactical and strategic projects from initiation through closure.
- Partner with stakeholders across Technology, Human Resources, Employee Relations, Assignment Sponsors, Sourcing, and project teams to define requirements and drive delivery.
- Prepare and maintain project documentation, scorecards, and regular status reporting.
- Ensure consistent adherence to the screening governance framework, including operational controls and documentation standards.
- Oversee vendor management activities in line with governance expectations and service requirements.
- Execute change management processes, including impact assessment, stakeholder engagement, and implementation tracking.
- Partner with the EMEA GWS Operations Manager to identify, implement, and monitor process improvements and produce KPIs.
- Deliver and continuously enhance the experience framework to optimize the screening process for all stakeholders.
- Manage risks, issues, and dependencies, escalating as needed to maintain timelines and quality.
- Support additional duties and projects as directed by EMEA GS Senior Managers.
- Provide subject matter expertise on pre-employment screening, including coverage support for the EMEA Regional Director as needed.
Required qualifications, capabilities and skills
- Previous experience of pre-employment screening and related disciplines (Human Resources, Compliance, Legal, or fraud/investigations) within an EMEA wide and/or global remit.
- Proven ability to plan and deliver projects of varying scale (tactical through strategic) in a multi-location, international environment, with strong grounding in project management principles and best practices.
- Demonstrated success leading operational or technology change and process improvement initiatives in a project management capacity.
- Familiarity with risk and controls, data privacy programs, and process improvement methodologies.
Preferred qualifications, capabilities and skills
- Ability to think strategically, provide leadership, and partner effectively with global stakeholders.
- Experience handling confidential, personal, and sensitive information with discretion.
- Experience working in an environment subject to routine internal and external audits.
About UsJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
The Global Security (GS) team protects the firm’s people and assets, ensuring the safety of business operations through the implementation of technology, best-in-class talent and client collaboration. Teams are responsible for developing safety policies and procedures, customer safety, pre-employment screening, fraud investigations and security operations on a global basis.
JPMorganChase London, England Office
25 Bank Street, Canary Wharf, London, United Kingdom, E14 5JP
Similar Jobs
.png)
Consumer Web • eCommerce • Marketing Tech • Retail • Software • Analytics • Generative AI
Manage customer success for Klaviyo’s small and medium-sized business segment. Build customized success plans, reduce churn, identify expansion opportunities, advise customers on marketing strategies, review performance, explain platform capabilities, support commercial conversations, and provide product feedback. The role requires strong CRM, campaign management, digital marketing, analytics, marketing automation, communication, and problem-solving skills in a hybrid London environment.
Top Skills:
AICampaign ManagementCRMData AnalyticsDigital MarketingE-CommerceEmail MarketingGainsightGoogle WorkspaceMarketing AutomationSalesforceSms Marketing
Fintech • Mobile • Payments • Software • Financial Services
Owns operational delivery for frequent workplace events across multiple venues. Responsibilities include venue scheduling, calendar governance, room allocation, event brief review, AV and facilities coordination, vendor management, safety and capacity compliance, event setup and reset standards, helpdesk workflow improvements, and live issue resolution. The role also line manages and develops the porter team, coordinates with stakeholders and service providers, and creates operational playbooks to ensure consistent, high-quality event experiences.
Top Skills:
Av SystemsVenue Booking SystemsWorkspace Management Systems
Fintech • Mobile • Payments • Software • Financial Services
Own end-to-end content design projects for Wise business accounts, improving customer onboarding, feature adoption, information architecture, and UX copy. Collaborate with product designers, analysts, product managers, and engineers to identify customer-focused improvements, explore AI-enabled experiences, influence team direction, and raise content quality standards. The role requires navigating complexity, building empathy, and delivering high-impact consumer product experiences.
Top Skills:
AI
What you need to know about the London Tech Scene
London isn't just a hub for established businesses; it's also a nursery for innovation. Boasting one of the most recognized fintech ecosystems in Europe, attracting billions in investments each year, London's success has made it a go-to destination for startups looking to make their mark. Top U.K. companies like Hoptin, Moneybox and Marshmallow have already made the city their base — yet fintech is just the beginning. From healthtech to renewable energy to cybersecurity and beyond, the city's startups are breaking new ground across a range of industries.
