Supports global wholesale account management for Mulberry, including client relationships, order processing, sales campaigns, showroom appointments, shipments, pricing, online account standards, marketing materials, and performance reporting. The role helps manage existing and new wholesale accounts, hosts buyer appointments, analyzes sell-through, communicates order issues, and represents the brand at domestic and international showrooms.
Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit.
Sustainability has been part of the Mulberry ethos since the brand's inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification.
Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. To do this our people are honest, dynamic, and community spirited.
If these are values you share, we would love you to join our team.
The Role:
As Wholesale Assistant you will support and assist the team to oversee, maintain and grow both existing and new wholesale accounts globally. Delivering outstanding day-to-day customer management and experience.
Duties & Responsibilities:
- Support to manage, nurture, and build relationships with accounts.
- Deliver outstanding day-to-day client management and experience.
- Handling day-to-day queries, orders and top up processing, weekly ST reports, brand/staff training and order confirmations.
- Processing orders on Nuorder platform during sales campaign, ensuring that confirmations are shared with clients in a timely manner, to achieve the books close dates.
- Support to execute seasonal sales campaigns in London and Paris – organising showroom set-ups, managing the creation of line sheets in Nu order and processing order forms.
- Hosting in person wholesale appointments to introduce the collection to buyers in order to build and place orders.
- Oversee wholesale shipments, ensuring shipments are processed within any agreed delivery dates, taking corrective action as necessary and to communicate any delays or issues with orders to the relevant clients in a timely manner.
- Share and monitor pricing, markdowns and commercial actions to be aligned with Mulberry guideline policy in customer online platform and in stores.
- Monitor customer websites and social media that should be in line with online selling quality standards.
- Providing customer with marketing materials to support their use of social media.
- Report weekly, monthly, seasonally, and annually to line manager on sales, business performance and new opportunities.
- Ask and analyse sell-through and account performance.
Culture:
- Embrace and demonstrate the Mulberry values and behaviours: honesty, dynamism, and a community-oriented spirit.
- Support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others, and understanding that your views, opinions, and experiences may not always be shared by your colleagues.
- Act as an ambassador for Mulberry and communicate positively about the brand.
Sustainability:
- As a certified B Corp, we are committed to using business as a force for good. You’ll be encouraged to incorporate environmentally and socially responsible practices into your work, supporting our Made to Last strategy across Climate, Circularity, and Community.
- Help foster a culture where diversity is celebrated and every individual feels valued, respected, and included. Champion equity, empathy, and understanding in all interactions - internally and externally.
Skills & Knowledge:
- In-house fashion brand experience essential.
- Excellent communication skills.
- Analytical and numerical skills with attention to detail.
- Good Microsoft Office knowledge - Excel essential.
- Experience using Nu order advantageous.
- An excellent brand ambassador with great product/brand knowledge when representing Mulberry during international and domestic showrooms and events.
- Fluent in English, additional languages are advantage
Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at [email protected].
Mulberry England London, England Office
30 Kensington Church Street, London, United Kingdom, W8 4HA
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